Customer Ratings & Reviews

Good so far. We had an install problem on delivery & Best Buy had to come back out several days later to get it corrected.

Delivery and installation was well done. Sales staff was very helpful

The Whirlpool washer is working well for us, happy that it was delivered fast, so I wouldn’t have piles of laundry to do!

I only hope the one lasts longer than the last machines

Washer and dryer was delivered as promised. Washer worked well for ~10 months and has had a control board failure. Repair times have been very poor. Technician stated, "part is on back order, lots of customers needing it replaced." Do with that what you want. For the combo dryer, installation group wouldn't install gas hose because it wasn't mounted the way they wanted, but no big deal, I corrected that. The next day I am checking the connection for natural gas leak and find that the machine itself is leaking natural gas under the unit. I called for eventual replacement. I am lowering the overall rating due to the multiple issues with the units and long wait times for repair. I called Whirlpool for an escalation or reimbursement and was told to kindly kick rocks. Best Buy also refused to amend the situation (Note: I am Total Protection Coverage member so this especially disappointed me.

Since it was replaced could not give a 5. We like this one.

I am enjoying using my new Whirlpool top load washer.

Excellent choice. Highly recommended!! I both a 2nd one for my rental appartment

The product I purchased was everything I needed. The team were excellent at delivering and installing andcthe washer and dryer are working perfectly. Thank you.

Really like the water efficiency on the washer. The only thing I am having trouble with is remembering to press start if I open the lid once its started. Lol

The washer has been working well. Only issue was getting use to the controls. Need to change the type of wash selection each time for it to engage. Even if you are using the same cycle.

This was a great deal for this washing machine. Better than any other stores deals. I guess that's why they call themselves Best Buy eh? Always a good choice!

A little loud but washes fine. Tub is smaller than my previous machine but doesn't make a huge difference for me.

We made an excellent purchase and quality equipment.

Very nice washer cleans cloths very nice pretty fast running great for just a basic washer seems to save water

Very upset with the handling of our delivery. Ordered in the store 1/16/2025. Delivery set up for 1/21/2025. Was not delivered and we received no call as to why or to reschedule. Since it snowed that week I gave it a few more days. Still not hearing anything I called the store and was told I needed to reschedule. So now it's scheduled for 1/30/2025. The day before I was informed by email to reschedule again. This upset me and I called the store to see what was going on. When I received no help or information I asked for a manager. I was told there was not a manager in the store! I was ready to cancel my order and this has been an incident that will keep me from doing business with Best But. I talked to 3 different people with the last lady being the only help I received. She kept me from cancelling. My new delivery date was 2/4/2025. I was without a washing machine for a few days shy of a month! I was given a case no. (351631218). I called and gave them the number and they said someone would contact me. It is now 3/21/2025 and I have still not heard from anyone. I think I deserve some kind of compensation for all this trouble, time and expense..

Really good item but I need something bigger costumer service us so good I really recommend this item

Originally the washer dropped off had a defective sensor. Had to make a few calls but ultimately they replaced it with a new working one. Thanks, now works great!

The delivery, and set up was quick. I’ve only washed twice, and the clothes were cleaned. The sound isn’t too loud at all. So far so good.

I like it, works great, but it is a bit noisy when it goes through the cycles.