Customer Ratings & Reviews

Since it was replaced could not give a 5. We like this one.

The washer fills with water, and then refuses to spin and makes a horrible sound. It continues making that sound until I unplug the washer. I then plug the washer back in, canceled the wash cycle to drain it, and then reset it again. I re calibrated the washer, and tried again. It still did the same thing after trying to washer. I scheduled a service with Whirlpool and the technician did not even attempt to check anything... All he said was that Whirlpool does not test with clothes in the washer. It did run while he was there, and then I tried to run a load and the same thing happened again. Pretty frustrated with the agent and scheduling service since by the time the agent arrived to do nothing, the return period for my washer ended (thanks Hurricane Beryl as well for the delay!). Overall please do yourself a favor and don't buy this. Spend some more money and get a better brand, and for God's sake buy one that simply fills up with water and spins. All this new, unnecessary tech in the washer is most likely what's causing the issues and again Whirlpool service tech refuses to address the issue.

Very upset with the handling of our delivery. Ordered in the store 1/16/2025. Delivery set up for 1/21/2025. Was not delivered and we received no call as to why or to reschedule. Since it snowed that week I gave it a few more days. Still not hearing anything I called the store and was told I needed to reschedule. So now it's scheduled for 1/30/2025. The day before I was informed by email to reschedule again. This upset me and I called the store to see what was going on. When I received no help or information I asked for a manager. I was told there was not a manager in the store! I was ready to cancel my order and this has been an incident that will keep me from doing business with Best But. I talked to 3 different people with the last lady being the only help I received. She kept me from cancelling. My new delivery date was 2/4/2025. I was without a washing machine for a few days shy of a month! I was given a case no. (351631218). I called and gave them the number and they said someone would contact me. It is now 3/21/2025 and I have still not heard from anyone. I think I deserve some kind of compensation for all this trouble, time and expense..

Washer and dryer was delivered as promised. Washer worked well for ~10 months and has had a control board failure. Repair times have been very poor. Technician stated, "part is on back order, lots of customers needing it replaced." Do with that what you want. For the combo dryer, installation group wouldn't install gas hose because it wasn't mounted the way they wanted, but no big deal, I corrected that. The next day I am checking the connection for natural gas leak and find that the machine itself is leaking natural gas under the unit. I called for eventual replacement. I am lowering the overall rating due to the multiple issues with the units and long wait times for repair. I called Whirlpool for an escalation or reimbursement and was told to kindly kick rocks. Best Buy also refused to amend the situation (Note: I am Total Protection Coverage member so this especially disappointed me.

I love my new whirlpool I love that it washes clothes fast

First wash went great, but then after rhe second wash, the lid just kept locking and unlocking. Not sure why its doing rhat

The product I purchased was everything I needed. The team were excellent at delivering and installing andcthe washer and dryer are working perfectly. Thank you.

Great washer at great price, the staff was awesome

Very nice washer cleans cloths very nice pretty fast running great for just a basic washer seems to save water

I like it, works great, but it is a bit noisy when it goes through the cycles.

Really like the water efficiency on the washer. The only thing I am having trouble with is remembering to press start if I open the lid once its started. Lol

My Wirlpool washing maching is performing beautifully.

Really good item but I need something bigger costumer service us so good I really recommend this item

This was a great deal for this washing machine. Better than any other stores deals. I guess that's why they call themselves Best Buy eh? Always a good choice!

The salesman didn't try to sell me anything higher, he found me a great deal at a great price

We purchased this washer expecting a new product, but what we received appeared used or refurbished. It arrived with random scratches, the control panel was a noticeably different color (a light blue instead of what was advertised), and the tank already contained water that spilled during transport. This was extremely disappointing and gave the impression of a returned or secondhand item being sold as new. We ultimately kept it only because our previous washer has been down for a while, but we are very dissatisfied with this purchase

The washer has been working well. Only issue was getting use to the controls. Need to change the type of wash selection each time for it to engage. Even if you are using the same cycle.

Delivered and installed as promised. Very happy with purchase.

Delivery was excellent. The men polite and professional

Owned my washer for less than a year and its been out of comission for 3 weeks now. I live alone and travel a lot for work, so it wasnt like I was overusing the washer. Not only did the belt wear out, but the control board is shot. I called whirlpool, they sent a tech out and the tech told me this is a super common issue with these. Im now waiting on a part from the manufacturer so the tech can come back and fix. This part is also on back order (shocking). So my washer is completely useless until the control board is fixed. Luckily its covered under my warranty but still a pain! Look elsewhere - this model isnt it.