Customer Ratings & Reviews
- Model:
- WTW4957PW
- SKU:
- 6563821
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the removable agitator, ease of use, and cleaning performance of this 3.8 Cu. Ft. High Efficiency Top Load Washer. Many appreciate its quiet operation and consider it a good value for the price. The large capacity is also frequently praised. A small number of users expressed some dislike for the lid locking mechanism.
This summary was generated by AI based on customer reviews.
Buyer Beware!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware! I have had this machine for less than a year and it is broken. The motherboard is fried. The machine has been in operable for two months, despite being under manufacturer warranty. Whirlpool has given me no updates as to when my part is expected and continues to give me the runaround to complete the repair. My issue is a common problem with this model, and should have resulted in a recall of the product. However, whirlpool would rather just put a Band-Aid on it. This issue has been going on for two months and does not appear to have an end date. Awful purchase. Whirlpool no longer represents quality products or a positive customer experience. I will never purchase another one of these appliances.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Noisy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my WP washer 2 weeks ago and the thing is so noisy! My parents purchased the same one 8 months ago and its noisy as well! It clangs and sounds like metal banging every few minutes
No, I would not recommend this to a friendNew washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little loud but washes fine. Tub is smaller than my previous machine but doesn't make a huge difference for me.
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer! The quality is amazing. And we got a great deal at Best Buy. My favorite place to get my appliances.
I would recommend this to a friendSo far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery, and set up was quick. I’ve only washed twice, and the clothes were cleaned. The sound isn’t too loud at all. So far so good.
I would recommend this to a friendWasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally the washer dropped off had a defective sensor. Had to make a few calls but ultimately they replaced it with a new working one. Thanks, now works great!
I would recommend this to a friendHappy Washer happy life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great installed for us. No issues to report thus far
I would recommend this to a friendPoor quality washing mashine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing mashine was delivered on 1/17/2025 and ive experienced issues as soon as the 14 days return window expired. The washer makes loud noise when the water is turned off during a cycle, gets stuck in various stages of a cycle, it's shaking bad on the normal spin cycle to where the walls and the supply and discharge lines shake and transmit the vibration to the pipes in the wall. I have to press the start button for 3 secs to cancel and start again. Very disappointed and im stuck with it as it cant be replaced/returned by Best Buy since it's outside of the 14 days window. Whirpool was not available to schedule service as they work Monday to Friday only and was told they experience very long waiting times on the phone. I can only imagine what the waiting time for actual service will be.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further. We’re looking forward to hearing from you.
Works well, not as sturdy as the other one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't as sturdy as the one I bought 20 yrs ago...
I would recommend this to a friendMr Goree Creeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my washer so far..Wish I would've purchased a larger washer but was on a Budget
I would recommend this to a friendCareful...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as a gift. It does not fill up entirely and, although it says that it is a "water-reducer" item, I have had to use a bucket to complete the filling cycle. It also does not rinse the clothes - leaving steaks of remaining detergent.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We appreciate you bringing your experience to our attention. We understand that encountering a negative experience with your washer is frustrating. Please review the following professional troubleshooting guidance for optimal cleaning performance. Key Factors for Cleaning Performance
If you feel the clothes are not cleaning effectively, please ensure the following critical factors are correct:
Water Temperature
Type and Amount of Detergent
Use of Additives
Cycle Selection
Loading and Sorting of the Clothes
Routine Cleaning of the Washer
Initial Setup and Installation
Was the washer recently installed?
Before washing your first load, it is recommended to run an empty cycle using HE detergent and the ""Quick Wash"" setting to clean the drum and prepare the dispenser.
Was the correct wash temperature selected, and were the hoses connected correctly?
Water Temperature: Use hot or warm washes for fabrics that can safely handle them, following garment care labels. The Casual or Delicate cycle can increase the water level, which helps reduce the chance of dye transfer. Note that even cold wash settings may use some warm water to maintain a minimum temperature.
Hose Connection: Verify that the hot water inlet hose is connected to the household hot water supply and the cold water hose is connected to the cold water supply. Reversed hoses can lead to warm rinsing water, which may set wrinkles. Refer to your Installation Instructions for details.
Water Supply: Ensure both hot and cold household water faucets are completely turned on for proper fill.
Cycle and Settings Selection
Cycle selection is essential, as each is an optimized combination of agitation/tumbling speed, spin speed, and water temperature, tailored to fabric type and soil level.
TEMPERATURE: Select a wash temperature based on fabric and soil level, using the warmest setting safe for your fabric.
SOIL LEVEL (Wash Time): Select a setting (Light, Extra Heavy, or Extra Power) that matches your load's soil level. Lighter settings can help reduce tangling and wrinkling.
SPIN SPEED: The washer automatically selects a spin speed based on the cycle. Faster spin speeds shorten dry times but may increase wrinkling. Not all speeds are available on all cycles. https://youtu.be/cvDY5e-HL8M
Detergent and Additives
Are you using HE or High-Efficiency Detergent?
Use only HE detergent and always measure the correct amount. Excess suds from non-HE detergent or over-dosing HE detergent can cause poor cleaning performance, reduced spin speed, and error codes.
Follow the detergent manufacturer's dosage amount based on concentration (e.g., 2x, 4x, 8x), soil level, and load size. Larger detergent pacs should only be used for large or heavily soiled loads.
Whirlpool recommends using Swash® laundry detergent. (https://www.whirlpool.com/accessories/laundry-accessories/swash.html) https://youtu.be/MiKxZ5WIJ0E
Were Laundry Additives used?
Fabric Softener: Measure the softener and dilute it before adding it to the rinse portion of a cycle only. Adding it to the wash water or using too much, especially on smaller loads, can cause staining or discoloration.
Liquid Chlorine Bleach: Follow manufacturer directions. Undiluted bleach will damage fabric. Always measure; do not exceed the recommended amount for a full load.
Loading and Sorting
Were the clothes properly loaded?
For proper cleaning, items must move freely. Reduce load size if necessary. Load items in loose heaps evenly around the washplate.
Sorting: Separate dark items from lights and whites to prevent dye transfer, which can cause a dingy appearance. https://youtu.be/FE9JskuMrm0
Routine Maintenance
Have you run a Clean Washer Cycle?
If you notice poor cleaning or lower water levels, run a Clean Washer cycle. This re-calibrates the control to factory-set water levels and should be run approximately once per month with affresh® Washer Cleaner (https://www.whirlpool.com/results.html?term=affresh) to prevent build-up. https://youtu.be/D13IsbMAMowFurther Assistance
If these troubleshooting steps do not resolve your concerns, please reach out to us directly for further investigation and assistance:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A VERY NICE WASHING MACHINE WITH A VERY DECENT WARRANTY
I would recommend this to a friendI Will Never Purchase a WHIRLPOOLL Appliance
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer appliance broke down after two and a half months from purchase. I reached out to the manufacture since it was under one year manufacture warranty before the GEEK SQUAD would kick in. I had to wait a week before service tech saw my appliance, he replaced two parts but apparently that didn't fix the problem! So, now they're waiting on a part that's on back order because of parts high demand. It'll be over a month or more before I can use the appliance. UNSATISFIED CUSTOMER .
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Great little washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am amazed how well this little washer worked, cleaned everything great. No twisted up pieces.
I would recommend this to a friendBest purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my purchase. Delivery was smooth. It works great. Best for apartment laundry.
I would recommend this to a friend6340payen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this order I love you are you good wil come
I would recommend this to a friendWashes lots of clothes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washed and dries a good amount of clothes in one load.
I would recommend this to a friendHappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman was polite, helpful and entered sale correctly (Jeremy). Installers were friendly, fast and helpful in explaining appliances.
I would recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product and exceptional service! Highly recommended.
I would recommend this to a friendGreat washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, easy to use a little noisy but gets the job done.
I would recommend this to a friend