Customer Ratings & Reviews
- Model:
- WTW4957PW
- SKU:
- 6563821
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the removable agitator, ease of use, and cleaning performance of this 3.8 Cu. Ft. High Efficiency Top Load Washer. Many appreciate its quiet operation and consider it a good value for the price. The large capacity is also frequently praised. A small number of users expressed some dislike for the lid locking mechanism.
This summary was generated by AI based on customer reviews.
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lol after one year ! After one it stopped working! Cycle will finish and the motor keeps moving ! Technically junk .
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Great Value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the money. Would highly recommend
I would recommend this to a friendI love the machine a lot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it . I really love it . Very good ..,❤️❤️❤️
I would recommend this to a friendWasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great washer easy to use. It takes large loads.
I would recommend this to a friendGreat servic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service great, customer service great. Person purchased by great.
I would recommend this to a friendLove them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for my parents and they love them!!
I would recommend this to a friendWasher
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it................loveeee itttt...............
I would recommend this to a friendIts a dud
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control panel broke and I have only had it for 10 months. Best buy will not help because it falls under Whirlpool warranty and Whirlpool says the part is on backorder and they do not know when they will have a replacement part. They have been having a lot of issues with this machine's control panel. Very disappointed with service and product!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Very pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. My second one. Highly recommend this product.
I would recommend this to a friendGreat store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall from the sales person to the delivery was great.
I would recommend this to a friendGarbage brand and garbage service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer broke before the first year. The main computer board broke. Upon calling Whirlpool under factory warranty, they said that the part will not arrive within 5 weeks. On top of that, every time you call, they put you on hold for hours. What am I supposed to do? Wash my clothes by hand? Garbage brand and garbage service.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Washer does not wash
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer does not wash well. It does not get enough water to even cover the clothes and agitation is side-to-side, just shaking clothing, I put a dark towel on the top of the load and it stayed on the top for the whole wash.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Whirlpool Washing Machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washing machine made in the USA. One through 13
I would recommend this to a friendPoor Wash Cycles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this the middle of February 2025. didn't pay attention to the wash cycles until reading reviews on the unit (not on Best Buy). This machine doesn't wash properly. First off, doesn't use enough water for a load, even with the deep was option, not enough water. I have pulled out laundry where jeans were still on top as when loaded, and partially dry. Agitator will note rotate the clothes in the drum. I'm past the return date, will have to buy and throw this one away or have the delivery take it. Will shop at another vendor.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further. We’re looking forward to hearing from you.
Unknown
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use the unit for 2 washing machine loads and the 3rd load i used the machine on the 14th day of purchase and the electronic key board malfunctions with no fix as of September 19th 2025. HELP!!!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further to see how we can help. We’re looking forward to hearing from you.
Best Buy special
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product came dented and broken. 6 weeks until the New,New one arrives
No, I would not recommend this to a friendSo but but this toy, fake machine!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy this machine. It is trash, it doesn't work. It's doesn't fill with water, it doesn't agitate, it does not soak and guess what? If you try to out smart it by filling it up with buckets of water IT DRAINS IT ALL OUT AND STARTS OVER WITH A TABLESPOON OF WATER!!!!! TRASH TRASH TRASH!!! will be returning
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer because it was the partner to the dryer we purchased previously. The washer was flimsy and did not wash well. It had trouble sensing the water level accurately and left white lint patches or soap patches on the clothes. Best Buy was good about replacing it. We went with a slightly more expensive washer that works great.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Not satisfied at all. But I bought the extra warra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like it, it’s loud, I don’t think it’s working properly, this will be the second new washer in 5 years. And hearing about the more expensive machines, they are no better.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
A lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for three cycles and then stopped. You had to mash the start button to get it started. Very disappointing.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further to see how we can help. We’re looking forward to hearing from you.