Customer Ratings & Reviews
- Model:
- WTW4957PW
- SKU:
- 6563821
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the removable agitator, ease of use, and cleaning performance of this 3.8 Cu. Ft. High Efficiency Top Load Washer. Many appreciate its quiet operation and consider it a good value for the price. The large capacity is also frequently praised. A small number of users expressed some dislike for the lid locking mechanism.
This summary was generated by AI based on customer reviews.
Not satisfied at all. But I bought the extra warra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like it, it’s loud, I don’t think it’s working properly, this will be the second new washer in 5 years. And hearing about the more expensive machines, they are no better.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Wash cycles
Poor washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't wash clothes well. I pust a small amount of wash cloths and and it makes a noise while washing :/
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
A lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for three cycles and then stopped. You had to mash the start button to get it started. Very disappointing.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further to see how we can help. We’re looking forward to hearing from you.
Me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get 3 machines. The first broke during the initial test run, when the motor locked up and it wouldn’t drain. I had to bail out the basket and then siphon out the water from under the basket myself before they would take it back. The second one was smashed in on one side upon arrival. It wasn’t until the 3rd arrived, did the machine work and in good condition.
No, I would not recommend this to a friendBroken washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine was used when it got delivered to my house! I didn’t know it at the time until I was doing a load of laundry and the washing machine began to shake and it shakes all the time. I called Best Buy customer service and they told me I was past my two weeks for return and got through the manufacturer.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Not impressed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all. My clothes do not smell good. No matter how much detergent I put in this washing machine! I don’t feel like it washes my clothes good at all. I wish I would have gotten my old washing machine fixed instead of purchasing a new one.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Terrible. Lasted less than One year.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. It lasted less than one year and failed. Was not draining nor washing, nothing. Called a technician and he told me it I was beyond repair as the drum was damaged.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
VERY Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not nearly as good as previous Whirlpool washing machines. Noisy; no signal upon cycle completion; using deep rinse cycles means that all of the clothing is soaking wet and there is no option to just run an extra spin and drain cycle! Very disappointed in Whirlpool.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
not enough water in tank
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the washer, however there is no way to add water. There is not a setting for additional water due to not having enough water in tank.
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Doesn’t wash very well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t clean well. Sometime I have to rewatch my cloths. Doesn’t always start when you push the button. I’ll come back an hour later thinking it’s done, but it hasn’t actually started. Don’t recommend
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Horrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 appointments to get the delivery, the first one the truck showed up at 7am with no warning just I’m outside. The second delivery just never happened, we waited and waited with no delivery when I called they said the washer was not being delivered today??? The 3rd delivery they said the could not install, I had to install myself horrible service There should be some compensation for this poor service and my time.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Owner - PRAMKA Services & Steeplechase Executive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had THREE installations - the first 2 flooded az portion of my home. I have never heard from Best Buy in an effort to compensate me for the damage and inconvenience.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Don't Buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.item didn't last I yr before it stop working. Just started hearing loud noise when to check it was the washing machine.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Only last for a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks after the warranty period, the washer broke.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
I believe I had something to do with the sensor He
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to exchange the first one, because it wasn't working now. The second one is doing the same
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
WP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine has many issues and I will not purchase this model. The 1st and 2nd brand new machine has defects. DO NOT BUY this model
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
I HATED THIS MACHINE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I DID NOT LIKE THIS MACHINE, I RETURNED IT AND BOUGHT A DIFFERENT WASHER
No, I would not recommend this to a friendDo not purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine is absolutely worthless. It doesn’t clean. It is extremely loud. Do not purchase!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Invisible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am still waiting for my purchase. It has been three weeks and no washer yet.If i ever get this that i paid good money for i will let you know how it is. Three weeks with no washer,unheard of.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Wrong item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered a completely different washer. I ordered whirlpool and I got an LG
No, I would not recommend this to a friend