Customer Ratings & Reviews
- Model:
- WTW4957PW
- SKU:
- 6563821
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the convenience of the removable agitator for washing bulky items, the overall great performance, and the ease of use of the washer. The minimal noise level and large capacity are also appreciated. However, some customers have reported issues with wash cycles and the lid locking mechanism.
This summary was generated by AI based on customer reviews.
Whirlpool Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaces similar whirlpool, so that speaks for itself!
I would recommend this to a friendGood machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washing machine and so far it serves it’s purpose.
I would recommend this to a friendGreat Value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the money. Would highly recommend
I would recommend this to a friendI love the machine a lot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it . I really love it . Very good ..,❤️❤️❤️
I would recommend this to a friendWasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great washer easy to use. It takes large loads.
I would recommend this to a friendLove them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for my parents and they love them!!
I would recommend this to a friendWasher
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it................loveeee itttt...............
I would recommend this to a friendThree Tries, One Success
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I may be unlucky, but I've only had one product work. After the third unit installed. 3 machines in 3 weeks.
No, I would not recommend this to a friendVery pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. My second one. Highly recommend this product.
I would recommend this to a friendGreat store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall from the sales person to the delivery was great.
I would recommend this to a friendCareful...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as a gift. It does not fill up entirely and, although it says that it is a "water-reducer" item, I have had to use a bucket to complete the filling cycle. It also does not rinse the clothes - leaving steaks of remaining detergent.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We appreciate you bringing your experience to our attention. We understand that encountering a negative experience with your washer is frustrating. Please review the following professional troubleshooting guidance for optimal cleaning performance. Key Factors for Cleaning Performance
If you feel the clothes are not cleaning effectively, please ensure the following critical factors are correct:
Water Temperature
Type and Amount of Detergent
Use of Additives
Cycle Selection
Loading and Sorting of the Clothes
Routine Cleaning of the Washer
Initial Setup and Installation
Was the washer recently installed?
Before washing your first load, it is recommended to run an empty cycle using HE detergent and the ""Quick Wash"" setting to clean the drum and prepare the dispenser.
Was the correct wash temperature selected, and were the hoses connected correctly?
Water Temperature: Use hot or warm washes for fabrics that can safely handle them, following garment care labels. The Casual or Delicate cycle can increase the water level, which helps reduce the chance of dye transfer. Note that even cold wash settings may use some warm water to maintain a minimum temperature.
Hose Connection: Verify that the hot water inlet hose is connected to the household hot water supply and the cold water hose is connected to the cold water supply. Reversed hoses can lead to warm rinsing water, which may set wrinkles. Refer to your Installation Instructions for details.
Water Supply: Ensure both hot and cold household water faucets are completely turned on for proper fill.
Cycle and Settings Selection
Cycle selection is essential, as each is an optimized combination of agitation/tumbling speed, spin speed, and water temperature, tailored to fabric type and soil level.
TEMPERATURE: Select a wash temperature based on fabric and soil level, using the warmest setting safe for your fabric.
SOIL LEVEL (Wash Time): Select a setting (Light, Extra Heavy, or Extra Power) that matches your load's soil level. Lighter settings can help reduce tangling and wrinkling.
SPIN SPEED: The washer automatically selects a spin speed based on the cycle. Faster spin speeds shorten dry times but may increase wrinkling. Not all speeds are available on all cycles. https://youtu.be/cvDY5e-HL8M
Detergent and Additives
Are you using HE or High-Efficiency Detergent?
Use only HE detergent and always measure the correct amount. Excess suds from non-HE detergent or over-dosing HE detergent can cause poor cleaning performance, reduced spin speed, and error codes.
Follow the detergent manufacturer's dosage amount based on concentration (e.g., 2x, 4x, 8x), soil level, and load size. Larger detergent pacs should only be used for large or heavily soiled loads.
Whirlpool recommends using Swash® laundry detergent. (https://www.whirlpool.com/accessories/laundry-accessories/swash.html) https://youtu.be/MiKxZ5WIJ0E
Were Laundry Additives used?
Fabric Softener: Measure the softener and dilute it before adding it to the rinse portion of a cycle only. Adding it to the wash water or using too much, especially on smaller loads, can cause staining or discoloration.
Liquid Chlorine Bleach: Follow manufacturer directions. Undiluted bleach will damage fabric. Always measure; do not exceed the recommended amount for a full load.
Loading and Sorting
Were the clothes properly loaded?
For proper cleaning, items must move freely. Reduce load size if necessary. Load items in loose heaps evenly around the washplate.
Sorting: Separate dark items from lights and whites to prevent dye transfer, which can cause a dingy appearance. https://youtu.be/FE9JskuMrm0
Routine Maintenance
Have you run a Clean Washer Cycle?
If you notice poor cleaning or lower water levels, run a Clean Washer cycle. This re-calibrates the control to factory-set water levels and should be run approximately once per month with affresh® Washer Cleaner (https://www.whirlpool.com/results.html?term=affresh) to prevent build-up. https://youtu.be/D13IsbMAMowFurther Assistance
If these troubleshooting steps do not resolve your concerns, please reach out to us directly for further investigation and assistance:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Whirlpool Washing Machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washing machine made in the USA. One through 13
I would recommend this to a friendDisappointed !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it ! The rinse/spin cycle did not work properly leaving a heaviness on my clothes / towels to then have my dryer work harder. Very disappointed !!!
No, I would not recommend this to a friendWasher does not wash
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer does not wash well. It does not get enough water to even cover the clothes and agitation is side-to-side, just shaking clothing, I put a dark towel on the top of the load and it stayed on the top for the whole wash.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Its a dud
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control panel broke and I have only had it for 10 months. Best buy will not help because it falls under Whirlpool warranty and Whirlpool says the part is on backorder and they do not know when they will have a replacement part. They have been having a lot of issues with this machine's control panel. Very disappointed with service and product!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Terrible washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've used this washer for a year and 2 months. I live by myself and I don't use the washer that often. About a month ago the motor on the washer would run after the cycle was finished. It's gotten so bad that I'm going to have to pay for somebody to fix the problem. Having a washer break a little after a year of owning it, is ridiculous.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further to see how we can help. We’re looking forward to hearing from you.
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lol after one year ! After one it stopped working! Cycle will finish and the motor keeps moving ! Technically junk .
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Horrible brand
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second washer in less than 3 years. Horrible washer brand. In a year and 2 months both washer stopped working correctly. Now I need to buy another one!!!!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via:
Facebook at https://tinyurl.com/Whirlpool-Facebook
Instagram at https://tinyurl.com/Whirlpool-Instagram
So we can investigate this further to see how we can help. We’re looking forward to hearing from you.
So but but this toy, fake machine!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy this machine. It is trash, it doesn't work. It's doesn't fill with water, it doesn't agitate, it does not soak and guess what? If you try to out smart it by filling it up with buckets of water IT DRAINS IT ALL OUT AND STARTS OVER WITH A TABLESPOON OF WATER!!!!! TRASH TRASH TRASH!!! will be returning
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Poor Wash Cycles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this the middle of February 2025. didn't pay attention to the wash cycles until reading reviews on the unit (not on Best Buy). This machine doesn't wash properly. First off, doesn't use enough water for a load, even with the deep was option, not enough water. I have pulled out laundry where jeans were still on top as when loaded, and partially dry. Agitator will note rotate the clothes in the drum. I'm past the return date, will have to buy and throw this one away or have the delivery take it. Will shop at another vendor.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further. We’re looking forward to hearing from you.