Customer Ratings & Reviews
- Model:
- WTW4957PW
- SKU:
- 6563821
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the convenience of the removable agitator for washing bulky items, the overall great performance, and the ease of use of the washer. The minimal noise level and large capacity are also appreciated. However, some customers have reported issues with wash cycles and the lid locking mechanism.
This summary was generated by AI based on customer reviews.
Garbage brand and garbage service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer broke before the first year. The main computer board broke. Upon calling Whirlpool under factory warranty, they said that the part will not arrive within 5 weeks. On top of that, every time you call, they put you on hold for hours. What am I supposed to do? Wash my clothes by hand? Garbage brand and garbage service.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
- Cons mentioned:Wash cycles
Poor washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't wash clothes well. I pust a small amount of wash cloths and and it makes a noise while washing :/
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Not satisfied at all. But I bought the extra warra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like it, it’s loud, I don’t think it’s working properly, this will be the second new washer in 5 years. And hearing about the more expensive machines, they are no better.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer because it was the partner to the dryer we purchased previously. The washer was flimsy and did not wash well. It had trouble sensing the water level accurately and left white lint patches or soap patches on the clothes. Best Buy was good about replacing it. We went with a slightly more expensive washer that works great.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Unknown
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use the unit for 2 washing machine loads and the 3rd load i used the machine on the 14th day of purchase and the electronic key board malfunctions with no fix as of September 19th 2025. HELP!!!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further to see how we can help. We’re looking forward to hearing from you.
Broken washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine was used when it got delivered to my house! I didn’t know it at the time until I was doing a load of laundry and the washing machine began to shake and it shakes all the time. I called Best Buy customer service and they told me I was past my two weeks for return and got through the manufacturer.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get 3 machines. The first broke during the initial test run, when the motor locked up and it wouldn’t drain. I had to bail out the basket and then siphon out the water from under the basket myself before they would take it back. The second one was smashed in on one side upon arrival. It wasn’t until the 3rd arrived, did the machine work and in good condition.
No, I would not recommend this to a friendNot impressed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all. My clothes do not smell good. No matter how much detergent I put in this washing machine! I don’t feel like it washes my clothes good at all. I wish I would have gotten my old washing machine fixed instead of purchasing a new one.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Best Buy special
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product came dented and broken. 6 weeks until the New,New one arrives
No, I would not recommend this to a friendVERY Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not nearly as good as previous Whirlpool washing machines. Noisy; no signal upon cycle completion; using deep rinse cycles means that all of the clothing is soaking wet and there is no option to just run an extra spin and drain cycle! Very disappointed in Whirlpool.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Terrible. Lasted less than One year.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. It lasted less than one year and failed. Was not draining nor washing, nothing. Called a technician and he told me it I was beyond repair as the drum was damaged.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
A lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for three cycles and then stopped. You had to mash the start button to get it started. Very disappointing.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further to see how we can help. We’re looking forward to hearing from you.
not enough water in tank
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the washer, however there is no way to add water. There is not a setting for additional water due to not having enough water in tank.
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Doesn’t wash very well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t clean well. Sometime I have to rewatch my cloths. Doesn’t always start when you push the button. I’ll come back an hour later thinking it’s done, but it hasn’t actually started. Don’t recommend
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Horrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 appointments to get the delivery, the first one the truck showed up at 7am with no warning just I’m outside. The second delivery just never happened, we waited and waited with no delivery when I called they said the washer was not being delivered today??? The 3rd delivery they said the could not install, I had to install myself horrible service There should be some compensation for this poor service and my time.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Owner - PRAMKA Services & Steeplechase Executive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had THREE installations - the first 2 flooded az portion of my home. I have never heard from Best Buy in an effort to compensate me for the damage and inconvenience.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
- Pros mentioned:Capacity, Ease of use, Noise level
My "Best Buy" of 2026
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm enjoying my new Whirlpool washer. It's easy to operate and surprisingly quiet. The removable agitator gives me more room for washing bed linens and blankets. This has been a great buy for me!
I would recommend this to a friend WP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine has many issues and I will not purchase this model. The 1st and 2nd brand new machine has defects. DO NOT BUY this model
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Don't Buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.item didn't last I yr before it stop working. Just started hearing loud noise when to check it was the washing machine.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Do not purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine is absolutely worthless. It doesn’t clean. It is extremely loud. Do not purchase!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.