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Customer reviews

Rating 4.1 out of 5 stars with 2470 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, design, fingerprint resistance, and lighting of the 21 Cu. Ft. Side-by-Side Refrigerator. However, some customers have expressed concerns about the freezer capacity, noise level, temperature control, and door alignment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 2,470 reviews
  • Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    Great buy I would buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs quitely the freezer is small er but overall we would by again .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great refrigerator for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator for the price. I love it and it’s a perfect size for a household of three.

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint resistance

    Rated 5 out of 5 stars

    Stainless steel cutie.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge and price to go with it. Good storage space for the size. Makes my favorite little ice, truly doesn’t get fingerprint marks on it and looks great in my kitchen. I love it!

    I would recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 1 out of 5 stars

    Too small, already having issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is very small. The freezer is worse. If you have a family with kids, do NOT buy this fridge. The top shelf (where you would put milk, etc) is not big enough to put anything larger than a carton of milk-juices are too big so you have to lay it down on the shelf. I have only had it for 4 months and now I have a poor seal on the freezer door that lets in moisture into the freezer. I try calling the geek squad and am told by the automated system that I can’t make an appointment to go online to schedule one. I go online and try and schedule the appointment there and it tells me that it can’t make the appointment online at this time, to call the number. Really Best Buy??? So now I guess I’m going to have to return to the store just to make an appointment to have someone look at it-wasting my time for something that could have been taken care of over the phone or e-Mail. I’m really tempted to just return it all together. If I can, I probably will.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      We would like to inquire further about your review with you. Please respond back to this email address, [email protected], with your name, phone number, street address zip code, model & serial number and date of purchase on the appliances. Also with a brief description of what you are experiencing with your appliance.We look forward to your reply. WhirlpoolBrand

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so big but very spacious. It is quiet and good for small spaces. Very good price.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Great!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the side by side design! The ice maker and water dispenser works like a charm!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Leak

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice machine leaks at times. The water goes all over the kitchen floor. It’s not a lot, but it is a nuisance.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit noisy and the door swings open and hits hard.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Sales person was helpful under the conditions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light should be brighter for ice and water. Shelves should be adjustable,

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Short fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t in store when ordered. It is shorter than a standard fridge, alittle noisy but overall a good enough fridge for the basement.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 3 out of 5 stars

    Meh.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a fridge its a solid, Meh. But the ice dispenser sucks, it's always gaming up. sometimes one cube will be stuck in the ice shute after you get ice, and it will melt and run down the front of the fridge.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Yes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I really love it but it did come with scratches and dents on the side luckily it’s beside a cabinet so I don’t have to look at the scratches and dents.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    My Whirlpool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer is a little disappointing but I love the refrigerator!

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint resistance

    Rated 5 out of 5 stars

    Whirlpool 21.4 cubic ft refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good refrigerator with a lower than most height which I needed to be able to fit it in my house. The stainless outside is very resistant to finger prints

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Disappointing Customer Service from Whirlpool

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be wary of purchasing products from Whirlpool again in the future. We ordered this fridge, got it delivered and installed from Best Buy. The geek squad was extremely helpful, but a few hours after installation we realized that this fridge was running extremely loud and the sounds we were hearing were beyond the normal start up sounds. The sound that the fridge is emitting sounds closer to a dryer/washing machine running. I'm no expert, but it sounds like a manufacturing defect, and that a metal piece is loose when the fridge is running. There is a loud metal vibration sound. When we called Whirlpool initially, they were not able to look up my information because the fridge was so brand new. I tried contacting Whirlpool customer service on Facebook and was told the sounds that I was hearing was normal for a fridge. I responded and told them that I was very disappointed in their assistance thus far, and was told that they will file my complaints. LOL, like k, thanks that's very helpful when my brand new fridge is humming up a storm. The next day, we called the warranty line to try to get some help, and after being on hold almost an hour, was finally able to get through and get a technician scheduled to come take a look at the fridge 3 weeks from now. Understandable that everyone is busy, but I'm very disappointed that this fridge is brand new and we have to wait to get some assistance. Honestly, this whole experience with Whirlpool has been TERRIBLE and I would probably avoid buying any appliances from them in the future because their customer service has been so lackluster. I'm honestly bummed out that no other fridge that is under $2k has a water dispenser can fit in the space in my kitchen, otherwise I would have returned this fridge and got something else without a second thought.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey imuyeamz, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Whirlpool it stop working , so I wanted the same brand refrigerator, everything is working good so far, I like this design I like the way it looks.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Very Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy so far. It is getting harder to find a refrigerator with the width we need and this one fit perfectly. Read reviews before purchasing. Some reviews pointed out that this refrigerator was very noisy. I do not find it any nosier than any other refrigerator I have owned. Good value for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 3 out of 5 stars

    review of freezer portin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer is tiny. The fridge has good amount space. The shelfs can't move up or down so some products do not fit in the fridge either.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    refrigerator review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets our requirements and size need for a second refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good service when I wanted to buy a refrigerator

    I would recommend this to a friend