Customer Ratings & Reviews

Like the unit. Runs quiet and keeps the food longer than my old fridge. BUT the ice maker broke, was leaking water inside. I called Geek and they sent a guy who said he fixed it and sold ne a $150 plan that woyld eliminate diagnostic fees going forwar. His repair last two weeks. He came back, with no parts. Returned again and replaced it. That leaked after a couple months. He came back and said it was some problem with the water valve in the line. He had no part. A diff guy returned with that part, did a tests and said it wasnt the problem. Left and came back with a new maker a week later. That was six or eight months ago. Its leaking AGAIN! I called Geek, they said the plan i paid for (again in Jan) no longer eliminates diag fees! I told him to shove it. So now i have a Tupperware container that fills with water, becoming a block of ice every 48 hours along with a few cubes. The fridge is a machine and thins happen. But the Geek squad, is aptly named. Im taking my business elsewhere.

Not happy with refrigerator. The fridge door swings open so fast and bottles on door seems ready to fall out. Sometimes it's a chore trying to open the door. The old Kenmore worked so much better.

Good refrigerator. The only problem we had is the temperature control is backwards. The higher numbers are colder temp.

I love the size and dimensions of this refrigerator. It fits a lot and was working out great until the other day when the freezer decided to stop working. I noticed the ice cream had melted and upped the controls to the coldest setting, but everything is still slowly melting in there. Now we need to have someone come out and fix a refrigerator we bought in June 2018 - it didn't even make it a year.

Bought elsewhere 10/22/24.Freezer is open on sides so cold air pours out when opened. Ice maker is extremely loud. Cheap plastic drawers don't close unless lifted, don't close smoothly, no stop to catch them, little tabs for humidity will break trying to close the drawers, there is no freshflow produce preserver. The thermostat is set on #6 (of 7) to maintain a temp of 36* in a 75* house. Will struggle in the heat. Took 48 hrs to get up to temp! Bad news for power outages. I highly recommend avoiding this refrigerator!

I really like the space and bottom freezer however this thing is way too noisy! It makes a horrible noise about every two minutes; at night I have to shut the kitchen door so the noise doesn't wake me up. A lot of money wasted.

Great quality at a reasonable price. These Whirlpool appliances are the only ones I would buy.

I'll get strait to the point; We have had this refrigerator repaired twice within 13 months for the exact same part. The actuator that works to allow freezer air to blow into the refrigerator makes a horrible grinding noise as it opens and closes; obvious cheap plastic grinding on plastic. Whirlpool replaced the part once and about 2 months later, the new part was making the same noise. They replaced it again under warranty and guess what, that SAME PART is even louder than it ever was! It is past it's 1 year warranty so it's out of pocket going forward to have fixed. Fixing it is a waste of time because this part doesn't last but a months or two before it starts making noise like it's falling apart. Whirlpool used to be high quality and durable; I guess not any more. I will give serious thought to ever buying a Whirlpool product again.

Compressor failed after two years and Whirlpool would not help. Make sure you read the fine print on the warranty. The five year coverage for the sealed refrigeration system does not apply to this model. It only applies to their french door refrigerators. This one is junk. Stay away!

I purchased this refrigerator on January 1, 2015. In August 27, 2016, I had to have a repair person replace the compressor. I have never had a refrigerator have issues in less than two years. I will make sure to never purchase anything made by Whirlpool again.

I purchased this refrigerator 3 years ago, and the compressor went out. I am now stuck with a $1500 paperweight. If you do purchase, make sure to get the 5 year extended warranty and coolers to keep your food refrigerated after the refrigerator fails.

Absolutely horrible product. Have had on and off problems for the 3 years I’ve had it. Now it’s completely shot and have to buy a new one. Horrible customer service. All around DO NOT BUY WHIRLPOOL PRODUCTS!!!!

Compressor failed after 2 years. Over $800 to repair.

We bought this fridge at the beginning of June it has already stopped working. Both the refrigerator and freezer are not holding temperature, and the control display is not functioning at all. Whirlpool has to send a technician out now next week to fix/diagnose my brand new fridge. This is totally unacceptable for anyone with kids/infants that needs a fridge every day. Extremely disappointed that Best Buy or Whirlpool will not replace my 1 month old refrigerator today.

After purchase in may 2018, refregirator is broken down in June 2021. After $275 to replace a control board, died in feb 2024, 6 years is a short life for a fridge compared to 10-15 years average. My recomendation is not to buy this brand ever.

Very poor design. They put dividers into the freezer trays. As a result, you can't put frozen pizza boxes or other packaging in as desired. The killer is that the divider is not removable. Not to mention poor support service. I recommend buy a different brand.

Very poor design. They put dividers into the freezer trays. As a result, you can't put frozen pizza boxes or other packaging in as desired. The killer is that the divider is not removable. Not to mention poor support service. I recommend buy a different brand.

Open box condition was incorrect, fridge is not balanced, door swings open

It has failed twice in a year. Lost a ton of food. The Kenmore we had before ran perfect for 25 years. Boooo.