Customer Ratings & Reviews
- Model:
- WFW6620HW
- SKU:
- 6313765
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers recognize the 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer with Steam and Load & Go XL Dispenser as being easy to use and having excellent cleaning performance, a quiet operation, and a convenient Load & Go feature. Many appreciate its large capacity, though some have experienced issues with reliability and spin cycle vibration. A few users also noted concerns about the soap dispenser and the price point.
This summary was generated by AI based on customer reviews.
Terrible washer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using this washer for three weeks and it constantly goes out of balance and bounces around in the laundry room. Am in the process of trying to figure out who to come out and fix it. Also bought a Whirlpool dryer at the same time and it works great. I gave two 18 and 20+ Maytag washing machines that can run rings around this Whirlpool. Will probably update this review after this situation is resolved.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey LJR0975, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Disappointed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst brand I’ve ever purchased. I’ve had nothing but problems with my washer since I bought it. My whirlpool has been broken longer than it’s been working and it’s been just under a year old. Customer service is closed on weekends making it a hassle to get repairs done. Im currently gonna have to go another week without a washer due to their poor quality products and customer service. Best Buy refuses to do any maintenance due to Whirlpools one year warranty.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Danny, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu
- Cons mentioned:Reliability
it sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came broken. Had to fix it. Would not buy again.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Reliability
Buy cheap, don't waste your money.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had less than a year and machine died in the middle of a wash.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey NeuroPsyche, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Cons mentioned:Reliability
Not good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within the first 2 months. had to exchange it for another that doesn't work any better.
No, I would not recommend this to a friend Door seal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Front seal broke on 30th day. Had to wait 3 days for a call back from Whirlpool
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Seal,
We value your time and would like to look into the concerns with your Washer. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Not worth it!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally don’t recommend!!! I have had nothing but problems with this washer. It has damaged clothing and is now leaking everything. I’m really regretting big time upgrading because it’s completely I downgrade from last washer. Only had this for 4 months.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Siraya, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Broke down in 8 months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the machine in December and it is now not working. The control panel is not responding, the worse thing is that whirlpool told me that they have to order the part and they will not get it in 20 days, when I have checked and the part is available in a parts warehouse in Berkeley. I'm very upset with Whirlpool. I will have to wait to get the machine fixed and I will never purchase a Whirlpool again.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Lulu, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Shaking like crazy at the drain/spin cycle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used the washer 4 times, during the drain/spin cycle, it's shaking like crazy and making a lot of loud noises. They are sending people checking them out, but scheduled at the wrong location :( We'll see what happen next.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey lghzhu, we value your time and would like to look into the concerns with your Whirlpool® Washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Do not purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Delivery person refused to install.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Tomm! Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
worst buying experience ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought brand new washing machine...they delivered.....it doesn't work....wait 2 weeks for repairman for him to say hes never seen that before but ordered parts....possible 3 weeks just for parts.....if it works whenever they get to install parts, it will have been 2 months with a brand new washing machine I cant use....
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey matt, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Do Not Buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst purchase of my life. I regret the day I saw this joke! Who changes motherboard 4 times, and still believe it is a working product? If you decide to buy this washer, be prepared for the error messages. I did my part to warn you. The rest is on you. Goid luck!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey cookingfun, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Broken after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the product initially for the features and size. However, it is malfunctioning after just over 2 years of use. Very disappointed to have to replace a washer at this price point so soon.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey becks, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Difficulty with the many different cycles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this set with the thought of having a commercial grade set. I couldn't have been more wrong. This washer was very difficult to figure out the many different settings and cycles. After only 5 days, I returned it for a user friendly set.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Lakey, we value your time and would like to look into the concerns with your washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Dissatisfied
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was purchased in Feb 2021 and already has a leak. Conveniently for BestBuy, it is not returnable. The maker of the product is just as worthless.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Dissatisfied, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Washer stopped working within 45 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Front panel stopped work. It has no power. It appears the panel over heated and burn out. The covering around the panel melted some. Waiting for parts to arrive. We have been without a washing machine for 2 weeks now.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey RMAN, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Unsatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not receiving til a month after purchased ... Was supposed to receive week after ..unsure what is going on just tired of waiting
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
Vibration issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer had severe vibration problem during the spin cycle. After 3 attempts by installers to correct the problem I gave up and returned the unit.
No, I would not recommend this to a friendLoud machit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very loud machine, compare to our previous 2 whirlpool machine. Will be our last whirlpool for sure.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Done, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Don't waste money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shakes the entire house. Clothes are clean but not impressed with the shaking the entire house
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, sheetso. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.