Customer Ratings & Reviews
- Model:
- WTW5057LW
- SKU:
- 6468626
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are delighted by the 4.7-4.8 Cu. Ft. Top Load Washer's removable agitator, cleaning performance, ease of use, and large capacity. The size of the washer has also been well received. However, some customers have expressed concerns about the noise level, reliability, and balance during the spin cycle.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Removable agitator
Hyped and disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the option of having an agitator or not. But my washer came defective and I didn’t wanted to take another chance with the brand.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
very good washing machine
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At the beginning it was difficult for us to adapt to the washing machine system but little by little we learned
I would recommend this to a friend- Cons mentioned:Noise level
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy; wouldn't purchase again. I guess you get what you pay for
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is really good we are so happy to bought this item and is really affordable
I would recommend this to a friendWasher bought on 3/19 - stll not delivered.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to review this product, which I purchased on March 19 and scheduled for delivery on March 26. I was called the day before and informed that the driver's partner was sick and delivery had to be rescheduled. The first available date was April 10! I agreed to the delivery date. On the weekend before the April 10 date, I was called and informed that that delivery had to be rescheduled again - the reason being that the washer had to be sent from one warehouse to another one closer to me. The date for delivery is now April 16 - 3 WEEKS after the original scheduled date, I informed the customer advocate that if the washer is not delivered on that date, I will cancel the order. I am a Total Plus Member - I will cancel my card, never buy another thing at Best Buy.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is overall excellent and met my requirements
I would recommend this to a friendBuilt to last
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our Whirlpool Washer and Dryer. The last one lasted nearly two decades. These things are built to last
I would recommend this to a friendLily
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is not heavy and bulky, clothes came out clean, no complaints. I would recommend this washer.
I would recommend this to a friendWhirlpool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and service from Best Buy! Will buy more from them!
I would recommend this to a friend- Cons mentioned:Balance
Unfinished business
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer works, but was not balanced, and shakes,i already filed a critique, was hoping there would be a follow up technician to help remedy, i have not used it since i purchased it , for fear of damaging it, the delivery people started the machine and then left thats when i noticed the shaking, Best Buy has been my go too store for many years,and i hope for more to come
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, RandyA. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Washer machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brand precedes it, it is a good option for those who buy washing machines for the first time.
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendCandyman
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves her new Whirlpool Washer. She spends a lot of time washing our clothes. I am happy she is happy.
I would recommend this to a friend- Pros mentioned:Removable agitator
No dispensers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dud but realize it does not have dispenser for detergent or fabric softener. Loved the removalable agitator but need dispencer
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Donna! We manufacture several different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along.
- Cons mentioned:Spin cycle
Disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The motor had to be replaced within 1 year. Thankfully Whirlpool did not charge me. Still having problems with the spin cycle on bulky items. I do not use the agitator for these. I will not buy Whirlpool again which has been my go to for several years. I have been told by friends and a repairman to buy LG.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, KathieF. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Reliability
Broken circuit board broke in less than 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The circuit board went out in less than 2 years of owning it. It was nothing we did wrong and washing machine would be fine with a new one but that costs roughly around $350-$400. Best Buy nor Whirlpool would do anything about it. Best Buy wanted $179 just to come out and diagnose it.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Cgaborek. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Lavadora
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work fantastic looking forward for the next one too
I would recommend this to a friendWorks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never have issues & does exactly what i need it to do
I would recommend this to a friendWhirlpool washing machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love having a new washing machine but the Whirlpool Cabrio I had, the one that broke was the best washing machine I ever had. Wish I could have replaced it with a similar machine.
I would recommend this to a friendGood value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t want the fancy washer that takes forever to wash ….I don’t do family size laundry anymore so this item is just what I needed
I would recommend this to a friend