Customer Ratings & Reviews
- Model:
- WTW5057LW
- SKU:
- 6468626
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are delighted by the 4.7-4.8 Cu. Ft. Top Load Washer's removable agitator, cleaning performance, ease of use, and large capacity. The size of the washer has also been well received. However, some customers have expressed concerns about the noise level, reliability, and balance during the spin cycle.
This summary was generated by AI based on customer reviews.
Wirpool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t wash clothes good al stick with the old style
No, I would not recommend this to a friendRemovable Agitator is a Gimmick.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No soap or fabric softener dispenser, which I did not think to look for when purchasing. Should be standard for this price range. Remove the agitator and you are going to be disappointed. Will not wring clothes out and I do not believe cleans well without agitator. Overall wish I had never bought and would never buy again. Also had to have a repair less than 2 weeks in. It had a protective cover come off the bottom. Washer was making horrid, loud noises. Repairman had to borrow our screws and tools to get it fixed. Was free to fix, but should never have happened. The repairman said the screws were not long enough to hold the protector on.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, EdnaD. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Save yourself the headache!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this model. I’ve had for 8 months and have had nothing but problems. It doesn’t want to wash anything heavier than a pair of socks. Save yourself some time and money!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
- Cons mentioned:Noise level
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer making noises first day used..two weeks before someone could be scheduled to come ck the problems.....
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, MichaelH. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Whirlpool washer and dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are in a hurry don't do laundry it will take you 10m just to start the machine. I am not sure about the quality of the washing, if the Manufacture can replace them with another ones I will be delighted.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, MynewTV. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Instagram https://www.instagram.com/whirlpoolusa/ so we can look into this matter further for you. We’re looking forward to hearing from you.
sorry i bought this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the washer does not work. i push the start button and it does not start. powered off and on, unplugged and plugged back in. it was delivered on Saturday by 2 men who did not speak much english. i am very frustrated by lack of support on this. whirlpool tech support is m-f 9-5 only. no way to get help on a weekend and best buy offers no support at all
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, MaryC. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Really not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this is worse than my 20 year old washer that was leaking oil on the floor. It never really gets anything clean smelling and it has some odd options I can't figure out. The manual I got with it is more of an installation manual and there was a quick start guide but nothing on how to use it really. There were some error codes that popped up tonight and I can't find them anywhere. I have no idea what is wrong with it and there is not any trouble codes on the manual. Still trying to figure out how to use fabric softener because it gives you an option but says you just put in the fabric softener when it is filling up again. I always miss this cycle so wind up washing my clothes again.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey LadyoftheKnight, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
- Pros mentioned:Cleaning performance
Simply Amazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its quiet, efficient, and overall amazing as a washer. The price aaa great and its everything I wanted.
I would recommend this to a friend - Cons mentioned:Noise level
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is loud. I also don’t like that it doesn’t say the time the wash will take. Something I didn’t think of when buying this washer.
No, I would not recommend this to a friend - Pros mentioned:Removable agitator
Love the removable agitator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the removable agitator! Very convenient when washing bulky items. I’ve had the machine for about 3 weeks now so far so good!
I would recommend this to a friend - Cons mentioned:Reliability
Whirlpool isn't the same Whirlpool of yester year.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had problem after problem with this washer. Worst purchase ever!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, PatriceP. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Reliability
Caution oil
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars would be more accurate. This machine lasted a few washes and leaked oil 6 hours after delivery. Do not purchase. Best Buy picked up. Decided to try a different model.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Returnedpost6hrs, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys damaged the washer they delivered by dropping it on the right front corner. Then they left without saying anything. They just said that they leveled it the best they can. Now you can't level the machine. I will never by anything from Bedt Buy again that needs dilivering.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello, We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Spots on the inside tub
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of rhe water saving feature, as it leaves some of the clothes with extra soap. Additionally, there are spots left on the tub splashed water. Makes it look dirty.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, TC9876. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are many nice features, but it wouldn’t fill with water at first and consequently would not start. after having repair service it only had hot water….there was no way to have a cold water wash. I returned it.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates.
- Pros mentioned:Removable agitator
Nice Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice washer, nothing really fancy. But the removable agitator is the feature that we really wanted. It's fairly quiet too.
I would recommend this to a friend - Cons mentioned:Noise level
Not my choice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It shakes do much that it moves around. It is extremely loud. It is not good for laundry pods. I never see soap.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, VirtueTeacher. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Reliability
Junk product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke within two weeks of delivery. I've been waiting over a month for replacement parts--junk!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey molp, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Worst purchase ever
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase , there is no where to add downy to your wash . You have to run and try not to miss when it’s time to add it. I would not recommend this washer my only regret is not taking it back when I had the chance . I paid a lot of money for it too. I also have to use deep water and extra rinse not to have stains of soap residue
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, LoriS. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Noise level
Loud and doesn’t clean good
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud, Obnoxious, and does not clean clothes good. It is a loud sound machine. Do Not Buy and pick a better option.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A