Customer Ratings & Reviews
- Model:
- WTW5057LW
- SKU:
- 6468626
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are delighted by the 4.7-4.8 Cu. Ft. Top Load Washer's removable agitator, cleaning performance, ease of use, and large capacity. The size of the washer has also been well received. However, some customers have expressed concerns about the noise level, reliability, and balance during the spin cycle.
This summary was generated by AI based on customer reviews.
Great deal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal for a great washer plus the store rep helped me make sure everything was taken care of.
I would recommend this to a friendLaundromat grade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud Doesn’t feel solid No small load setting Rattles
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, MicheleG. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
DO NOT BUY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS IS TRASH. After 4 months of only washing small loads of BABY Clothes it breaks. None of the parts are available to fix it and the repair companies contracted from Whirlpool do not know what theyre doing. Now i have a broken washer and a mismatched Dryer if i buy a different brand. Never buy this piece of junk
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey CONSUMER, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Terrible washer que
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is so terrible, clothes stink Terrible smell
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Elvira, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good washer, come on it’s the first of its kind so you know there’s bugs read other reviews and used common sense to many malfunctioning possibilities as well as agitater seems very weak ,look at all reviews LG is the best products all around the table hands down so if you want quality and best bang for your buck then get LG and remember how moma used to tell us you get what you pay for
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Goodwashersofar, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Please read this review before buying.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer has broken down repeatedly since I purchased it in April. Washer locks and won’t stop spinning or turn off without unplugging. Multiple warranty repairs with the same issue.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, NinaH. It's hard for us to hear that you had a negative
experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
A Snake in the Grass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchasing the washing machine was normal and ok but what the salesman did was dishonest misleading erroneous and untruthful!! This said salesman signed me up for a CC I didn't want. I askedhim 5 timesif this was a CC and he said NO! So from now on I will avoid Best Buy cancel this CC
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello! We are terribly sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Keitads
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with this purchase!I have already exchanged this item!Does not have any indicators as to what cycle it’s on and I have no idea as to when to add fabric softener!It does not have the pre load detergent tray!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey keitads, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Not worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the washer couple weeks. Already not working .
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey CONSUMER, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Mrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I am disappointed with this washer. You can't stop and unlock lid during wash if you want to add more detergent. It wobbles awfully with large loads. The regular wash is extremely long Not happy with this washer
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Collins, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer was just delivered to my house. My first wash of clothes the wash was not complete. It noted “done,” but their was a medium level of water soaking all the clothes.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, RosemarieH. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Bad installer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service person rushed the job, Hard to understand him and not sure if he knew what I was saying. I know I am a grouchy old lady, but I expect my service to be done correctly and not have to keep trying to get someone out here to correct it.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello washer! Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Don't waste your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most useless washer I have ever come acros or bought. Clothes come out dirtier. Takes up to 3 hours if you choose soak option.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Hans. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Worst washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer I have ever used it takes way too long to wash a load of clothes and then not even very well
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than 60 days the washer stopped working. I seems to be something electronic. Called the store and was told I would have to come in in person. I will be going there today and not looking forward to it.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, SusanaC. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
VERY UNHAPPY WITH WHIRLPOOL WASHER AND SERVICE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE!!!! I WANT IT REPLACED! IT BROKE IN 3 1/2 MONTHS!!! WHIRLPOOL HAS SENT A REPAIRMAN AND HE WAS UNABLE TO FIX IT AND NOW I AM WAITING AGAIN FOR A SECOND SERVICE CALL!!!! I WANT RID OF IT AND I WANT IT REPLACED IMMEDIATELY!!!!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Tammy, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Good washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine doesn’t have a fabric softener dispenser
I would recommend this to a friendProduct
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product never worked right, and took forever for delivery
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t wash good leaves detergent all over the clothes
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible , I returned this washer . I tried 3 different times to wash bedding . Each time washer went off balance multiple times . I had to keep opening the washer and rearranging everything .
No, I would not recommend this to a friend