Customer Ratings & Reviews
- Model:
- WTW5057LW
- SKU:
- 6468626
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are delighted by the 4.7-4.8 Cu. Ft. Top Load Washer's removable agitator, cleaning performance, ease of use, and large capacity. The size of the washer has also been well received. However, some customers have expressed concerns about the noise level, reliability, and balance during the spin cycle.
This summary was generated by AI based on customer reviews.
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. But, you have to buy a downy ball to put fabric softener in and they are impossible to find. No automatic fabric softener dispenser which I just assumed was standard
No, I would not recommend this to a friendMy washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the washer. Got to get someone out here to show me how to use it. It has every thing I wanted it. Thank you so much . God Bless you all. Betty Richardson
I would recommend this to a friend- Cons mentioned:Reliability
Do not buy it will break
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product I ever owned. This machine broke after one week. They repaired it and same thing happened after 6 months and they repaired it again and now for the third time it’s happening again and whirlpool refuses to give me a new one. Awful, it’s so loud it sounds like airplane jet flying over my house. Please do not buy this machine. Save your money for something better. Stay away from whirlpool
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Sally. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Lemon Would not recommend.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If there ever was a lemon of a washer then this one is it. We purchased this washer august of 2022 and it was working fine for the first year. However after year one we have had nothing but problems with it. A Best Buy tech has literally come to the house at least 5 times to diagnose and repair. Each time a new issue. (Anything from the door jamming and not opening to the load not draining to the washer no longer spinning). Despite getting parts to essentially have a whole new washer we are now dealing with yet another issue. And let’s not even talk about the horrible warranty that we purchase. Despite them coming numerous times and never addressing the contract changes. We are now expected to pay a diagnostic fee and potential parts that should technically be less than 4 months old. Will never purchase a washer from Best Buy again.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had for less than a month and already having issues. The repair guy said he had 6 appointments that day and 5 of them were this washer. Mine has issues with bad sensors that skip cycles when washing; sometimes clothes come out dirty, sometimes they come out with dried up detergent on them, and sometimes it will wash for what seems like 2 hours. The repair guy also said there is a more critical issue (belt maybe?) that will eventually brick the machine unless you want to repair monthly. Search for reviews from other sources; Best Buy's are clearly manipulated to show the best reviews.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Noise level
Broke after 3 months and LOUD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After owning this for only 3 months it stopped working in the middle of a cycle. The repairman said it had a defective capacitor He came out two weeks later and replaced that part. It was still not working properly. He said it also has a defective agitator cog. He has to order it. Also, this washing machine is VERY LOUD! I would NEVER again buy a Whirlpool machine machine!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Elaine. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Doing The Job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the washer has been great as it washes clothes and has not broke dow .
I would recommend this to a friendI don't like it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I had shopped around more before I purchased this washing machine. Or had my 22-year-old washer repaired. I don't like the new technology.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Died in 1 year - 1 month past the warranty date.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Me and my husband bought this washing machine in December 2021 and has now completely stopped working 1 year later. 1 month past the warranty date. We have had technicians come out and look it and were told the machine is shot. Control board is burnt out and would cost more to fix than just buying a new machine. Extremely disappointed.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, MackenzieBurt. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Worst buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer broke down after 6 month whirlpool has come to repair it 3 times already. They came to repair it 2 days ago and I came home to start washing and it was not working properly. It filled with water all the way to the sltoo, their was a burning small and it did not wash the close. It is a 7cu washer but they tell me that doesn't mean you can put a lot of close on it because it will mess up. I dont overload it and it still doesn't do its job. I am very upset, we are a family of 5 I have a lot of clothes to wash. I bought it because they told me whirlpool was the best, not on this product there not. I will never buy a whirlpool item again.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Great washing machine for the $$$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washing machine for the $$$. Delivery personnel were very good and professional,
I would recommend this to a friendnice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good products❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
I would recommend this to a friendWasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it...........................................
I would recommend this to a friend- Cons mentioned:Reliability
Bad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this washer 2 weeks. It won’t program. Whirlpool won’t give me a new machine. The warranty repair company can’t come out for two weeks. Whirlpool is not the company from years past. I will never buy another Whirlpool because they don’t stand behind their product.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Butterwort. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://bit.ly/3GmfRUL or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Nice washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice washer. Great customer service and help when I picked it up.
I would recommend this to a friendGood value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great but does not have a spot to put in the soap or fabric softener.
I would recommend this to a friendWhirlpool washer and dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best washer and dryer ever!! I would recommend it to all my friends & family!
I would recommend this to a friendGreat purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and is quick and quiet my wife loves the washer
I would recommend this to a friendJust GREAT!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product and great delivery and customer service!
I would recommend this to a friendDissatisfied customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work, would not turn on when delivered. Delivery guy refused to give me back my washer. Waited 1 week for repairman. Parts not available. Returned. Still getting bill for $37 from Best Buy. Filing claim 2 month wait for this credit while accumulating late fees. Not EVER buying appliance there again. Customer service reps barely speak English and are exceptionally rude. No info on previous calls or status. Poorly trained and supervised - if trained at all. Incidentally whirlpool repairman (not Best Buy employee) said delivery guy tore out parts from bottom of machine delivering it
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello CarolynS! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.