Customer Ratings & Reviews
- Model:
- WTW6120HW
- SKU:
- 6396144
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers love the ease of use, cleaning performance, and large capacity of this 4.8 Cu. Ft. Smart Top Load Washer. The Load & Go dispenser is a popular feature, but some customers find the washer noisy and have reported reliability issues. The price point is also a factor for some buyers. A few users mentioned concerns about the spin cycle.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Leaking Oil On Clothes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this washer a little over a year now, it has been containing an oil smell for the past 3 months and making my clothes stained with what appears to be an oil substance. I am now under the impression that the unit has an oil leak somewhere in the drum.. This shouldn't be happening on an appliance that is hardly over a year old. I do not recommend this product, the previous/discontinued model was so much more reliable.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Kristina, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Stay away from whirlpool
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer we have ever had, we have had multiple issues before and after the warranty expired and now the parts to fix cost more than the washer itself. And customer service is no help. Choose someone besides Whirlpool.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, William. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Reliability
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible have had nothing but problems out of it from the time of purchase
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, KimberlyF. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Black stainless washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rediculous service. Ordered all appliances over a month ago and still have yet to get them. Keep calling us to reschedule our order and everytime we reschedule, they call us to reschedule again the day of. Have called and asked to speak with a manager multiple times get told we will get a call back and never do. Do not recommend getting appliances delivered from best buy!!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Trinity00, we are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
- Cons mentioned:Reliability
Broke within a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within a year. Water dumping out of the bottom. Would not buy again.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey TrainerJ, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the full set back in March 2021 and in October 2023 the control board blew out and now I’m working with the home warranty people to purchase a new one.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Jazz, we are sorry to hear about your concern with your Washer. In purchasing an extended service plan, you are contracting with and delegating authority to a third-party provider to administer service and/or maintenance for the appliance instead of the manufacturer. They would have exclusive access to your service information for any updates or questions you will need to speak with them directly.
Buy if you like laundromats
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 3/1/21. Failed 12/10/21. Called for warranty repair. Servicer arrives 1/6/22. (3+ weeks). Need parts. They return 1/21/22. Need more parts. They return 2/21/22. (1 more month) Repair fails. Now will replace ever part they can think of. Call Whirlpool (again) - answer - we need to give the servicer a chance to fix it by 3/21/22. That’s 3 and a half months! If that fails they’ll decide what to do so no real timeframe for a resolution exists. It’s not just his washer - it’s Whirlpool’s warranty to avoid.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Laundromat, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.