Customer Ratings & Reviews
- Model:
- WTW5100HW
- SKU:
- 6396121
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 4.8 Cu. Ft. High Efficiency Top Load Washer with Pretreat Station highly for its cleaning performance and large capacity, frequently praising its ease of use and convenient pretreat station. However, a significant number of customers noted that the machine is quite loud during operation. The size of the washer was also mentioned as a positive attribute by some users.
This summary was generated by AI based on customer reviews.
Bad experience!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a bad experience with a machine, after a week of use the drum inside machine broke, repair team couldn’t fix it, replacement wait time was almost 3 month, had to return an order a different washer brand.
No, I would not recommend this to a friendBe careful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to buy this one because our first one broke on us. Low review because we lost faith in the product.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, AMBuik. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Product damaged out of box.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of washer detached from base when installed. Installers must have known this but said nothing. BB told me I must call Whirlpool for service.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Very Low Quality Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is for the Whirlpool Washer WTW5100HW. We bought this washer in July 2021 and in less than one year it has already broken 2 times so far. First-time Computer and Water Pump were replaced and this time Transmission needs to replace but the part is in back order and it can take months to fix the washer. Our previous Whirlpool washer and dryer worked for 18 years without a single repair but this one is a piece of junk. It seems Whirlpool is no longer a trustable brand. Our same brand dishwasher also broke in less than two years of usage. I think time to search for another brand.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey HonestBuyer, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A