Customer Ratings & Reviews

So far, dryer works fine. Just purchased a month ago, therefore haven’t any idea how well it will be working a year or two years from now

This dryer is perfect. Not top of the line, but very efficient and exactly what I wanted. Works great

This Whirlpool dryer is definitely a great buy! Love the door coming out in front, very convenient for my space!

I loved it. The delivery people kept in touch how far and how close. The price was amazing and it works smoothly and easily installed

Very efficient and reliable. The knobs and buttons are easy to read.

This has been the worst customer service experience I have ever had. My dryer broke on Saturday morning, and I have a 5-year Geek Squad warranty. I contacted Best Buy via chat and was told that it’s not really a five-year warranty because the first year falls under the manufacturer’s warranty. I was instructed to call the manufacturer first — even though it was the weekend and the manufacturer was closed. Only after the manufacturer determined it was not a recall would Best Buy “try” to help. This was unacceptable and extremely misleading. At no point during the purchase was I told that the five-year Geek Squad warranty effectively only covers four years, nor is that clearly explained at the time of sale. I then called Best Buy and spoke with Juan, who repeatedly said there was nothing he could do. He refused to escalate my call and told me a supervisor would call me back in 1–1.5 hours. No one ever called. When I called back, I spoke with Jesse, who told me supervisors never call customers back — meaning I was outright lied to previously. After pressing repeatedly, I was finally connected to Eric, who stated he was a supervisor. Eric apologized profusely and promised he would personally call Whirlpool Monday morning and then call me back. I specifically asked that this call be documented and audited. He reassured me he “had my back.” He never called. There were no notes added to my case. No escalation occurred. My case number is 368424926. When I called back again, I was forced to start the entire process over, only to be told there were no notes, no follow-up, and no way to reach the supervisor I had spoken to. I was even told Eric may work “in another country” and could not be identified. I was offered no resolution, no temporary solution, and no accountability — despite paying extra for protection. I was also told I could not return the appliance because Best Buy’s appliance return policy is only 15 days. So to summarize: My appliance broke My warranty was misleading I was bounced between departments I was lied to about a supervisor callback No notes were documented No one followed through I lost three days with no working dryer during a holiday week Ending every call with “Thank you and have a wonderful day” after offering no help is insulting. I work in customer service and understand challenges — but this was systemic failure, not a one-off. I will never purchase appliances or warranties from Best Buy again, and I strongly encourage others to shop elsewhere

Bought this dryer on the reviews and I'm glad I did ! My work clothes are FR rated and very heavy denim . This dryer gets them dry the first time through , even with a large load

Excellent dryer. Dries quickly. Nice loud buzzer that repeats if you have it set on Wrinkle Shield. I like that the door opens down as opposed to the side.

This dryer is good! It’s worth it’s weight in gold. It works really well and surprisingly is worth more money. I hooked it up and the heating element for the first time emitted a smell, but it’s just the element but it will go away.

The delivery person was very nice and professional. Did excellent work.

Loved my purchase, perfect size and just the right amount of heat and options to dry my clothes

Dryer is everything I wanted. Clothes dry quickly and look great. Delivery and set up went well. Thank you1

Excellent Thank you very much. The installation perfect and until now the machine is wort properly

I researched several brands for the features we needed and I found the Whirlpool -7Cu. 14 cycle as an excellent dryer for the money. Ease of operation and settings makes it an excellent choice. The larger door opening is makes loading very easy.

the dryer is very user friendly and works well. The service was great and the install seamless.

Excellent dryer I recommend has space for large comforters as well love it

Great for the price has wrinkle gaurd and easy to use

This dryer has a large drum and works well. The best feature is the door that reduces clothes falling on the floor.

Very impressed with this dryer so far. Efficient and good quality for the price point.

Solid, dependable. Simple controls. Used on a daily basis.