Customer Ratings & Reviews

My 9 year old Maytag went out during supply chain issue, so, because I wanted dark silver we bought a Whirlpool washer. A few months later, we were moving to South Carolina, and decided to purchase the matching Whirlpool dryer even though there was nothing wrong with the 9 year old Maytag except it was quite a bit larger than the Whirlpool washer. I thought we had paid for an extended warranty with Best Buy, but evidently you have to pay every year. Fast forward 14 months, and the dryer stops working in the middle of a cycle….sometimes after 10 minutes, sometimes after 25 minutes, no rhyme or reason. No error codes! Clothes are not dry, and dryer will not start again for at least 20 minutes. Then we go through the same nonsense again! The sensors have never worked! I called Whirlpool who agreed to let us have a service call even though we were slightly out of warranty. The service company brought, and installed a new computer board as they thought that was the problem. It wasn’t, and we still have the same problem. The service person told me that if this was not the problem, he didn’t know what it was. I called Whirlpool again, and they said they would send the service company out again. Imagine my surprise when the repair company called to reconfirm the appointment, but said Whirlpool will not pay for another service call, or installation, but only for the whatever part they’re going to try. Another call to Whirlpool, they will not pay. I canceled the appointment because there was no way I will put money into this dryer when they don’t know what the problem is! I have written 2 emails to Whirlpool corporate departments with no response. In addition I have submitted complaint forms to The Better Business Bureau, and a government agency for safe products. Waiting to see what happens with these complaints. I might have to buy a new dryer (never Whirlpool again), but will not put money into this one. This is a defective product! Evidently there was a recall for this same dryer in the United Kingdom a few years ago. They need to take responsibility. You shouldn’t be forced to take extended warranties because of inferior products.

It was good, I love how careful the moving people were.

It was just the right price and jus what i was looking for

It's been 3 years since i bought this dryer and it's been reliable ever since

Wash time is longer on some cycles than I'm used to.

Amazing Dryer! Happy we chose this one and it was easy to deliver

Dryer installed at delivery and dryer is heating but not drying clothes. Either appliance or installation not right. Extremely disappointing. I do not recommend buying this dryer from Best Buy.

UPDATE: Please heed my advise when I say this dryer is the worst appliance you could ever purchase. I bought this as a set with the washer and the washer is perfectly fine (nothing great either). After I bought this at $700, the price dropped. It takes NO LESS than three cycles for my clothes to get dried. I spoke to Best Buy and got a replacement and the issue still continues. They won't refund me or exchange the dryer because it's bee past 15 days of purchase. Please make sure that whatever you do buy you return or exchange before 15 days otherwise you're stuck with it. DO NOT PURCHASE THIS DRYER!!

I bought this whirlpool dryer in 2020, but 3 yrs later it started creating problems. It wasn't drying clothes properly, It turned off automatically in mid-cycles. I called Whirlpool, the technician came and recommended buying a Samsung dryer instead of Whirlpool, because the heating motor replacement cost $500 and the new one cost around $499 too. I wouldn't recommend buying it.

I JUST got this Whirlpool dryer TODAY. It will not dry a full load of clothes. They came out damp. It will not dry towels. It stopped while it was still set to be running. So upset. Will be returning this piece of junk. Do not buy this. Other 1 star reviews are very similar to the problems I'm having.... cant be coincidence, people! The ones that rave this dryer is great must be cool with wearing wet clothes. Buyer beware!

Depending on what I am drying it may take two 70 minute cycles to dry clothes especially towels.

Purchased 2/10/17 was working fine until 10/31/19. Loaded and selection made and started around 10:00PM. Should have finished 1 hor and 15 minutes later, dryer was still running when I got up at 6:30 AM. Timer knob hadn’t moved. Opened door to stop it. Purchased because USA made and high reviews. My experience with dryer wasn’t good.

This dryer doesn't dry except after multiple cycles for most loads. I'm having to exchange it.

My first whirlpool dryer lasted for 19 years with no issues. Just over 2 years of owning this one, the dryer drum seal started tearing. What a complete disappointment.

It's too long for clothes to dry! I am very sorry I bought it

Terrible purchase. Motor broke in under a year. Repairs costing 500$. DON’T BUY!!

Do not buy. This dryer is a piece of junk and will not last.