Customer Ratings & Reviews

This dryer is so eady to use and the clothes come out in perfect condition wrinkle free and reafy to wear.

Cost Efficient, really quiet waah even quieter dry cycle. Clothes are clean and fresh . I'm in love with my watch and dry here. And I paid under a thousand dollars for both

Good ease of use dependebale great capacity pricing ok

excellent dry, love the way the door opens fro loading and unloading clothing

Best Buy is the best. Best prices. Best service. I recently returned from a trip very sick. There was no problem rescheduling my delivery until i was well. Customer service was very kind and handled the delay with courtesy.

Love simplicity of the machine. It get the job down and so far very reliable. Also could hold a good amount of laundry. Also loved the price

Good dryer for the short time we have owned it. Lint catcher is good. Flat top stuff doesn’t slide off and it has a sturdy door. No digital display timer ✅ Turn to set timer can easily see where the cycle is. Done signal is loud enough to hear over background sounds.

Excellent appliance. Quiet, efficient and a very good value.

Great price, good price and easy pickup. Nice selection or reasonably priced washer.

Very useful machines. Easy to use. The dryer is very good and doesn’t leave the clothes wet.

Our existing dryer died on the last Friday of 2018. We purchased this dryer as Best Buy was closing that night; they had it delived and installed by 11:30AM the next day. Awesome service! We wanted a basic dryer without alot bells & whistles. We like electronic gadgetry in some purchases, but not our dryer. Best Buy's price was good & we benefited by saving an additional $20 within the price guarantee time frame.

Great value for the price for sure. Clothes dry as predicted. Runs loud and door is sort of awkward to get clothes in and out of in tight space- my previous side hinge door was easier. Would recommend.

This dryer does an excellent job. There’s a light inside, you can run clothes on cool so they don’t shrink, and it gets the clothes dry. It’s a no brainer to get this!

Works great! Quiet and drys without issues. Happy with purchase

Simple easy to understand controls. Dries perfectly. Wrinkle guard is a great feature.

I am very happy with this purchase. The whole process is so smooth. The installation team came right on time and finished the job, haled the old unit away, all as planned. I am impressed. The dryer works well.

This is a good, basic and efficient product. Dryer heats fast and dries the clothes well. I've dried heavy jeans and blankets and it always dries them good. I usually use the dry more setting than the timed setting . dries the clothes quick, settings are basic and simple to use. I would recommend if your looking for big and bulky dryers , just basic and dependable this one is it.

This dryer works very well. I would recommend buying.

This has been the worst customer service experience I have ever had. My dryer broke on Saturday morning, and I have a 5-year Geek Squad warranty. I contacted Best Buy via chat and was told that it’s not really a five-year warranty because the first year falls under the manufacturer’s warranty. I was instructed to call the manufacturer first — even though it was the weekend and the manufacturer was closed. Only after the manufacturer determined it was not a recall would Best Buy “try” to help. This was unacceptable and extremely misleading. At no point during the purchase was I told that the five-year Geek Squad warranty effectively only covers four years, nor is that clearly explained at the time of sale. I then called Best Buy and spoke with Juan, who repeatedly said there was nothing he could do. He refused to escalate my call and told me a supervisor would call me back in 1–1.5 hours. No one ever called. When I called back, I spoke with Jesse, who told me supervisors never call customers back — meaning I was outright lied to previously. After pressing repeatedly, I was finally connected to Eric, who stated he was a supervisor. Eric apologized profusely and promised he would personally call Whirlpool Monday morning and then call me back. I specifically asked that this call be documented and audited. He reassured me he “had my back.” He never called. There were no notes added to my case. No escalation occurred. My case number is 368424926. When I called back again, I was forced to start the entire process over, only to be told there were no notes, no follow-up, and no way to reach the supervisor I had spoken to. I was even told Eric may work “in another country” and could not be identified. I was offered no resolution, no temporary solution, and no accountability — despite paying extra for protection. I was also told I could not return the appliance because Best Buy’s appliance return policy is only 15 days. So to summarize: My appliance broke My warranty was misleading I was bounced between departments I was lied to about a supervisor callback No notes were documented No one followed through I lost three days with no working dryer during a holiday week Ending every call with “Thank you and have a wonderful day” after offering no help is insulting. I work in customer service and understand challenges — but this was systemic failure, not a one-off. I will never purchase appliances or warranties from Best Buy again, and I strongly encourage others to shop elsewhere

Simple and efficient machine. Perfect for what I needed.