Customer Ratings & Reviews

Worked great for 1.5 years, now it’s glitching. I will update the review after service appointment.

Love it……………………………………………………………………………………………………………..

This is so convenient it make life so much easier.

Super convenient, especially when going on vacation.

It does everything it says it is supposed to do but if they poop and it starts to spin the moist poop gets stuck to the sides and then it is not very easy to clean at all. I dont know if its worth $600 just to havr to deep clean it once a week and that takes 2-3 hours.

Wife loves it, but says it continues to disconnect from the wifi.

All in all, it appears to be a well-engineered product; however, my cats refuse to use it. I can't really objectively review it under those circumstances.

It’s not a bad product, but it isn’t perfect. It keeps litter fresh yes, but sometimes waste gets stuck on the drum and you got nasty stuff covering the inside which you have to clean. One of my cats played with the waste while it would do a cleaning cycle, and since it stops when a cat gets passed the motion sensor, my youngest cat played with the waste. My youngest also would jump out of the litter robot instead of walking out which got litter everywhere. It does do what it says it does and very well at that. It’s just not for us, worth the money you spend vs wage experience we got. We have 3 cats and it’s easier using a regular litter box in all honesty.

Only one of my 3 cats are remotely interested in using it, even with all the transition advice that was on their documentation or elsewhere. I just got a ramp from a third party for like 50 more bucks to see if that will help them use it, but honestly I am dumping stupid amounts of money into this. It cleans up the one cat's mess just fine, but the weight sensor sees her weight all over the place. It has disconnected several times and doesn't maintain a solid connection. I would look past the small stuff in an instant if they used it, but I think the design itself is what's giving the cats anxiety about entering the thing.

I bought a refurbished litter robot 4 directly from the company. The WORST experience I’ve ever had!! It never worked right, and customer service was a joke!

Much cheaper and better automated litter boxes. Over priced imported junk. I returned it.

The Litter Robot itself is an amazing product. I have had a LR 2, and LR 3. I got a new cat and wanted to upgrade. Litter Robot allows you to return within 90 days if you aren't satisfied. My new cat refused to use the 4. I was denied my return because it wasn't in a "like-new condition." I also noticed that it was cracked after in initially got it but didn't notice it right away because the crack was hidden below the step where the cats climb in. Best Buy sucks. The service from Litter Robot is INCREDIBLE. I wish I had followed my instincts and ordered it direct. The cost is exactly the same, but the level of service offered by Best Buy is extremely lacking. Bottom line: Do not but it from Best Buy. Buy it directly from Litter Robot!

Best buy pays so terrible company to delivery their products to customers. My item was supposed to be delivered over a week ago but the service best buy uses to deliver is terrible and best buy cant cancel the order because its ready to ship. Best buy customer service is terrible and they dont even try to help just read a script of paper, dont buy from best but go to pc Richard and son or Amazon

Sensor doesn’t always sense that it needs a clean cycle so poop is just chillen there. It’s a hassle to be deep cleaning

I bought this because I’ve been a cat owner for almost 15 years…and wasn’t looking for an easy way out, but possibly a way to help me travel. This litter box has been a nightmare. There’s a flaw in the front that pools urine, and the box stops moving on its on volition. There’s apparently a design flaw in this model…I can speak to that. The pooling of urine this device has manifested has made me and my family sick. Money clearly can’t buy you happiness.

I got broken my one bad quality giving it’s back . Quilty is poor

it has been malfunctioning for a week. I have chatted and called support multiple times to little avail. Finally, today they are sending me a new base which I get to install myself and then troubleshoot, starting the process all over again. Not sure if I would spend $700 on this cat box given the current level of disfunction.

Automatic/self-cleaning litter box. If you have a cat (or many cats), you have either used one or really wanted one. We have used them for the greater majority of the last 22 years or so for our 1-4 cats during that time. Some have been good, some not so good, some were even a good idea, but badly implemented, and some were the greatest thing ever. The one that falls under the "greatest thing ever" is the Litter Robot. We have used Litter Robots off and on for almost 20 years, starting with their first model. Over the years, we have also gotten the Litter Robot 2 (12 years ago, "LR2") and Litter Robot 3 "Open Air" (7 years ago, "LR3"). While the LR2 and LR3 are still working great (only got the LR3 for its bigger opening to try to help with issues we had with one of our cats), the updated design of the Litter Robot 4 has intrigued us. With one of our newer cats (who is a little bigger than any cat we've had before) having some issues even with wider opening of the LR3, we decided to give finally give the Litter Robot 4 a try. Unboxing and setup is extremely easy. Even though I was very familiar with Litter Robots, just the phrases they put the different parts of the packaging while being opened show the confidence level in their product, such as "Best. Day. Ever. For you and your cat(s)." (which I already knew). The whole Litter Robot comes protected in a fabric bag. After it is out, it is simple as setting it in its place, add litter (NOTE: there is a line in the liner that indicates where to fill it up to. DO NOT fill above it as it will overflow into the waste bin when it runs a cleaning cycle (previous one models did this as well)), and either plug it and turn it on (so that you can get it connected to WiFi and the Whisker app, which requires being able to scan the QR code on the back of the Litter Robot), or leave it off so your cat(s) can get acquainted with it. There is a great quick start video on their website if you need help with anything and to learn how to make setting changes using the control panel or the Whisker app. If you are (or not) familiar with the Litter Robot 3 or earlier models, there is the globe with an entry port that sits on top of the base, When it detects that is has been used, a motor in the base starts to rotate the globe after a set amount of time (7-8 minutes by default), the litter is sifted (and temporarily stored) and the clumps eventually fall into the waste drawer in the base. It returns back to the initial position, putting the litter back into place and is ready to be used again. For the Litter Robot 4, which is almost completely redesigned, they made the opening almost as wide as the globe (which could be considered a "drum" but is still called a globe), kind of like a front-load washer. When it is in cleaning mode, you no longer see the outside moving as it is now fully contained in a cover. The biggest improvement I've noticed is with the motor. It is so quiet!!! The older models had gotten somewhat quieter with each generation, but we could still hear it down the somewhat long hallway. Now, I can barely hear it standing next to it. Another thing that has changed is the detection method. Previously, it would require the cat to be heavy enough to trigger a contact switch in the one of the feet of the Litter Robot. There were quite a few times that our lightest cat (who only weighed just over 7lbs for a long while, but has gained quite a bit over the last year, so no longer had a problem setting the sensor off) wouldn't set it off, so it wouldn't run. Now, it has an entry motion sensor at the top near the front of the opening. This is great way to ensure that all cats are detected, but it does also still have weight detection (which it mentions that the cat(s) to be at least 3lbs in weight to use the automatic cleaning functionality). But this sensor is also where I felt it had a small step back from the LR3. In the LR3, they made an improvement by putting the weight sensor on the back foot, so the curious kitties could stand on the front step and watch it rotate (LR1 and LR2 had the sensor near the front so would stop each time any cat stood on the step). With the new motion sensor, the angle of it seems to aim a little too far to the front now, so if any cat just stuck their head in to take a peek at what is going on, it will detect it and stop the rotation for a while (and we can tell it has happened quite a few times thanks to the Whisker app). I just noticed and installed a new firmware update (v2.84) that mentions it has enhanced the logic to eliminate cycle interruptions, so we'll see if that does help. The Whisker app is a nice addition! I never added the WiFi connection to the LR3, so this was the first time to use it. As mentioned earlier, it can be used to make any of the control changes (such as wait time, night light, etc.), perform the firmware updates and to see how often and when it has been used. The data can be downloaded as a PDF or as CSV File (if you like to play with data :) The Litter Robot 4 has a built-in scale that reports through the app. It seems fairly accurate, but there have been 3 times where it was really low (not sure if they just stepped in with the front paws the backed out or what). As of this moment, they are working on a new feature that can tell you which cat has entered by weight (as long as they all don't weigh the same). I have already set up the pet profiles with their weights to be ready for when that feature becomes available. There is a sensor in the waste drawer area that will tell you how full the drawer is. And the sensors in the globe will let you know if there is still enough litter (in case you don't take a look at it too often). While this is designed to go as long as you'd like without doing a deep clean (as long as you keep the litter levels up), it is still recommended to run the Empty cycle (where it pours the litter into the waste drawer, so make sure there is enough room in there) and clean out the globe once it looks to be getting too dirty. To make it easier to wipe out the globe (or to take it outside and use a hose on it since there are no electronics in the globe itself), open the bonnet and pull out the globe. After cleaning and it has dried, replace the globe in the base, close the bonnet and add new litter. So, yes, these are, at least for me and my family, the best set of self-cleaning litterboxes available (and we have used quite a few, especially between LR1 and getting the LR2). Even so, just like your favorite vehicle or appliance, sometimes an issue or two will pop up. This is where their support team shows that they are there for you. Whenever we've run into those issues (which were less and less with each new model), they have always been there to help. Whether it was during the warranty period (which they quickly sent out replacement parts when necessary), or just past, they have always provided the steps to help troubleshoot the issues and provide the options to fix. That's how the LR2 and LR3 have still worked so well all this time. The units have modular, easy access designs that make replacing any parts very easy. The Litter Robot 4 comes with a 1-year WhiskerCare warranty (a real FULL warranty, not limited), but it can be extended to a full 3 years for $100. Also, be sure to keep the shipping box if possible in the hopefully unlikely event that it needs to be shipped back, or for some reason it doesn't work out for you and your cat(s) and can return it for a full refund withing 90 days (you will, however, need to pay for the return shipping). While there are quite a few self-cleaning litter boxes out there, even some recent ones that may be quite a bit similar to the Litter Robot, the Litter Robot team has definitely used the 22+ years of experience and customer feedback to design and create an extremely great product to help clean up after your cat(s) (at least we think so!)!!!

Okay. The Whisker Litter-Robot 4 is a total game changer. Right out of the box, the setup, connection to WiFi, and first use were a breeze. The design and engineering of this are simple…and simply amazing. My hope is that, especially at this price point, it will last for years. Outside of the internal electric motor with its forward and reverse transmission, I don’t know why it wouldn’t. It may seem a bit silly, but it’s fascinating to watch as it goes through the motions and does its thing. For all intents and purposes, it comes fully assembled and ready for you to place in your desired location. Just make sure it’s within reach (5-6 ft.) of an electrical source. Place the liner in the poop drawer, slide it in, add the correct amount of litter, and now you’re ready to go through the simple wifi connection, giving you full control and information on your phone with the Whisker app. Adding the litter was almost too easy. You’ll need about 10 pounds of standard kitty litter — and that’s just about how it comes packaged from our favorite big box store. Purrfect. After just one week, I can tell that we are going to be saving some money on litter. The usage seems to be a lot less. Probably because the whole system is much more exact and efficient. I swear, when you first fire this thing up, you’re going to want to call all your friends and family to gather ‘round and watch this thing in action! It’s that amazing. We have 2 cats — one 11 yr old big boy, and one 21 yr old petite lady. He has taken right to the Litter-Robot. She…not so much. That’s a work in progress. After he uses it, and when he’s off in some other room, when he hears it begin it’s cleaning cycle (we have it on a 7 min delay from when the cat finishes), he goes running to watch — he’s that intrigued! If he sticks his head in the opening, everything immediately stops. Whisker has thought of everything. No accidents here. The sensors won’t allow it. Once he pulls his head out, the Litter-Robot continues on after a 30-sec delay. Ingenious. Through the use of the app, the well-thought engineering shines. The Litter-Robot 4 informs you of usage. It lets you know the litter level and when you need to add more. It lets you know when the poop drawer is getting full and needs to be dumped. It gives you a readout of the cat’s weight. This tells us, because our cats are so much different in size, which one is using the box. It allows you to control the ceiling light. Yes, I said ceiling light — a soft glow LED for those nighttime pit stops. Whisker seems intent upon giving you the red carpet treatment, especially during the first year. Any issues are handled with absolutely no cost to you. I like that. I like this whole setup. It saves my back. It saves me from any perceived humiliation from the power my cats think they have over me, knowing that I am the one who must clean up after them…whenever they feel like it. Hah! We’ll show them!

This unit sits too high. My cat jumps out instead of using the step. Litter goes everywhere. That is why I returned it.