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Customer reviews

Rating 4.4 out of 5 stars with 3377 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 3,377 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Unprofessional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was encouraged to buy 4 arlo solar panel for my Arlo essential camera that the battery do not last. I purchased the solar panel and scheduled appointment for installation because I have a total tech. I book appointment for almost four time because of no show. I missed available outing because of having to stay at home waiting and calling. Unfortunately, I went to Maplewood store to complain for the Fifth time, after a no show, I was told total tech does not cover solar panel installation. I was really infuriated. I almost threw those panel away.... I had to figure installation myself.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed POE Cameras quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good and easy to schedule a appointment!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed the cameras and set everything up on my phone and Alexa. They recommended adding a an extra battery for the camera so it can be charged with solar panel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job, Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out to my house to install Arlo cameras. They were prompt and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pablo of Geek Squad Was Very Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pablo was on time, completed the job in a very professional manner and was friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Door Bell and camera was installed in a timely ma.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my home camera and added to my device. Professional and courteous service, on time for appointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my cameras quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick install and answered any questions about the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install staff were professional and helpful in positioning cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly and was helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted my outdoor nest cam with floodlight. He was very courteous, knowledgeable, and asked me my preferences before installing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Sqad installed Ring camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed and set up my Ring camera and showed me how to use. Wonderful young men very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PJ Alfre was very professional while installing my cameras around my home and very Knowledge about tech companies i had and have good ideals give that young man 10 stars .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great experience with Geek squad! Carlos was polite and very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Both geek squad and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My geek squad crew was number one they did a great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agents were great best guys we had here in a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deidra was my installer and she was great! She was very thorough and knowledgeable about stereo system set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Self install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I managed to add this arlo essential camera myself. After going through an update on my base station the arlo essential works fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best guys to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best out there they do great work Happy people concerned about their job and keep customer happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my google cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very nice. Wanted to make sure everything was correct and covered before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reset my security cameras without any additional charges, unlike the previous tech. Much appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help is on the way!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you are not good at putting tech together, call someone who is and that someone in my case was the Geek squad, they showed up on time, did the job and explained what they did.

    I would recommend this to a friend