Customer Ratings & Reviews

Horrible! I have tried to get my items installed since November 2022, and it is January 2023. The third part with Best Buy constantly reschedule to dates I didn’t ask for and they do it after I have scheduled with Best Buy TotalTech program! I feel like I am in 3 ring circus without the tents. Note I was scheduled to get the security cameras and door bells install and they were a NO SHOW! If I could give the third party a -star I would. Giving them and Best Buy a one is going against my principles.

I requested Geek Squad service to connect the Lorex Camera system we purchased back before Christmas 2021, We waited almost a month for the day the technician was to arrive to perform the work, the morning they were to show up we received a call stating they had to cancel, I had to reschedule then waiting again for almost a month, 2 days before the are due to come I receive a call stating they cannot come & reschedule a future date making us wait another 17 days. I have my doughts they will even show up, it will be another BS excuse as why not to come. One star rating is to much, service is super poor!!!

My scheduled service order has been canceled and re-scheduled four times by Best Buy/Geek Squad. On each occasion I've waited all day for the Best But/Geek Squad, and it was a no-show. I didn't even receive a phone call. When I call Best Buy, the representative promises that someone will call to resolve my issue, but no one ever calls me back. I call back, wait over 30 minutes on hold, and I'm told that the only thing they can do is re-schedule my order (Order #1121344540585). Each time that I reschedule the whole "no-show" process repeats itself. I have no confidence in Best Buy's customer service.

I finally got my simply safe cameras I bought from Best Buy installed by Besr Buy after several months. They have not worker 1 day. The cameras are not on.

Make sure you have the correct Internet speed before you purchase these cameras because you will not be able to return them after 14 days. I had to reschedule and Geek Squad had told me that it would never expire, but what they did not explain is, if you can't get the Internet speed after the second or third, even reschedule that you still will not be able to return the cameras. After having a baby and being out of commission for nine months, I the manager would not assist due to my situation.

Had geek squad tech help with my connection, was very professional and very helpful to set up my ring device, he did advice that my WiFi was little weak

Cameras do not work during the night. The Geek Squad installer stated I the cameras, that they placed on my indoor windowsill, would enable me to see my parked car at night. This was my only reason for purchasing the cameras and having them installed.

The visit window was 7am-12pm, I didn’t get a confirmation call The day before as stated, a person called me at 1 PM and told me they will be there at 1:30 Max, then at 1:50 I called him and they said they’re still on the way and he gave me the wrong address, so I gave him the right address and he said he is still 35-45 minutes away. At that point I told him to forget it since I have other things to do and I took the day off for this. Very disappointing since I used Best Buy installation services before and they were great.

I am to date still waiting for a refund for the install service as the wrong camera was installed. I was told by the very rude woman at gs support out of Kentucky I had to remove the camera and return it. I did just that and installed the correct camera myself. After some phone calls it was determined that the camera was miss marked at the store that is how the gs tech ended up with the wrong camera to begin with. In the end I ordered the correct camera gs brought and installed the wrong camera I spoke with an extremely rude customer support rep removed camera returned to the fort Myers store location for the correct camera and installed myself. I feel I am entitled a refund for the install as I ended up removing returning and installing the new camera. Thank you

Geek Squad personnel installed the solar panel where it can get no sun. As of today, my camera is still showing 1% charge. Geek Squad needs to rerun to my home and remove and install in a location that will get sun.

Have trouble with it taking videos at night. The Geek squad was great.

You have now changed my installation on this twice. Your service has gone downhill considerably. I was booked for installation on December 30 you called on 29 to make excuses why you couldn’t but guaranteed you would be there on January 2. Now today, December 31 you call to say you can’t do it then either. And lo and behold your schedule is full for that day. Your employee problems is not my problem. If I told my customers I had “help issues” I would be laughed out of their offices. Poor management is your problem and has been for some time. I have in writing your persons guarantee they be there Saturday, big joke!!! I will take my business to local businesses from now on.....

The camera install is ztill not completed, due to removal of solar panel, that went with original camera. The replacement camera has a different connector for solar panel. The tech needed an adapter to be able to connect the solar panel, and did not have one, so did not bother, and the camera install is still incomplete.

The cameras have too many false alerts even after many adjustments

service was not good .No support after job was not done right.Contractor really did not want to come back …D- for service

Mastec agents were not familiar with the camera system.

4 times No Show from external partners of Geek Squad for you instillation of cameras Finally , I cancelled order , got installed in a day from Pros with lesser cost

I liked the product but did no like the upgrade Arlo made

I have yet to have my offline camera problem resolved. I had geek squad come out, they couldn't fix it. they had subcontractor come out they couldn't fix it. they recommended new cameras. i have expedited my request. I can not get one person in your entire organization to help me. NO ONE GETS BACK TO ME. MY CAMERAS ARE UNDER TOTAL TECH WARRANTY. I plan to go into the store tomorrow. Better be someone there that can help me. This is an atrocity.

I explained I needed a security wifi camera(Foscam) to get access to my Cox wifi. I was having problems with setting up the camera for port forwarding. The Customer Service Rep said they could fix the problem. When the tech came out he said he wasn't as familiar with Cox Panaromic Wifi. So he could not fix my problem. I think they just book these appointments, take your money and when they can't handle it - oh well that's a $100 down the hole. I'll rely on local technicians to solve technology issues instead of the Geek Squad from now on.