Customer Ratings & Reviews

I had to return the cameras and security system. The sales representative did not inform me that there was to be a scheduled evaluation of my home before purchasing the equipment. They did set up a installation date, but when the technician schedule arrived. He couldn’t install the cameras and systems do to the fact that other work would have yo be done by a professional electrician to update my circuits and power voltage. The entire purchase and installation visit was a waste of my time.

The tech was a repeat NO SHOW, but did call the first time of no show. His excuses ranged from double booked to death in the family & his last excuse was its Icey outside & did not want to get on a ladder, but when I did my own install I simply went on my upstairs porch to install vs getting on a ladder. When I went into the store WITH my receipt I was told NO refund. I had to make 3 trips back to the store to speak with a Manager on specific time he was supposed to be there. I Finally got someone Over the phone from Credit department to issue a refund off my Best Buy credit card.

The front camera recorded is white, geek come back.

They did not know what they were doing!!!! They only know how to do Arlos. The lead said he was getting extra for my job. He downloaded wrong app on iPhone. I made requests that were ignored. They made suggestions that weren’t done. I spent the hours trying to fix the mess & I don’t have alerts not an app on phone. Terrible! My cameras would have been damaged if it had rained! They did not care! I didn’t get an opportunity to view their work because they said they were behind! He handed me the phone and said sign here.

The technician was unqualified (not permitted) to install the camera. He could work only with low voltage. The camera and installation were purchased together, the mismatch was made by Best Buy/Geek Squad. Yet we were charged for the aborted work; the issue has not been resolved yet.

The young man said we did not have adequate Internet to allow the installation of the Arlo security cameras. Additionally he said they do not go higher than 10 feet. They should have told me all this before I purchased the cameras.

Although the install did take place, the cameras have not worked in this location. So, I feel like I have a lot invested in these 2 cameras plus installation fee, for them to not work.

After waiting over two weeks to get my camera installed from the geek squad they had sent a third party that was very rude and I'm ignorant and they did not hook up my camera system then I had to wait another week for the Geek Squad to come hook up my camera system and they did not want to get on the Pole to hook it up so they never hooked up my camera system I had to do it myself after almost 30 days

My Arlo cameras are still not working. Front door camera does record but the other one is just there.

Need them back to complete installation of large floodlight. I have already pd.

If there was a possibility of giving negative stars, i would have done that. The item itself was cancelled, but i was charged for the installation. As i write the review, i have had at-least 10 follow ups on phone and chat with customer service and they are still not willing to refund me the money for installation. On the phone, or on the chat they keep transferring me to someone else saying either their system is down or needs reboot or they dont have expertise to help me.

The Guy always try to install the Camera as low as he can. He tried to put all the camera very low that make the job easier for him. But the problem is pedestrian can easy to catch the Camera by hands. We ask him to place the Camera higher but he said No, then he left without the half of his job ( 3 outdoors 1 indoor Camera ) still in the box !!! That’s how Greek Squad treat Total Tech customer ?

Every time Best Buy's third party installation service provider(s) comes to do installation at my house, they are always in a hurry to finish. Their greeting as soon as they they arrive is they are already running late using that as an excuse to rush things resulting in poor quality work. Because of these bad experiences, I am contemplating cancelling my Total Tech Support membership.

I could not get a narrow window to schedule service.

would never recommend someone that can't call you back for appointment and time

Not at all what I was told. It’s only good if you watch it constantly.

The agent inadequately installed cameras. The cameras did not capture zones and were off balance. I had to reinstall the cameras myself and secure them properly. Agent also complained about helping to set up Alexa show and told me I should’ve been charged more for the set up. He complained that the selling agent didn’t charge me but included it in the set up. I didn’t appreciate his poor attitude and poor quirky I’d service so I set the Alexa up myself.

Indeded up installing ourselves. They where not going to do the wiring. Just plug in to outlets. And there was no outlet near where camera was going to be put.

Geek squad didn’t install my cameras a third party did

Agents are great. Something wrong with driveway camera