Customer Ratings & Reviews

The installation team no-call no-showed me twice, installed the doorbell wrong so that it started going haywire in the middle of the night, and wouldn’t come back to fix it. I ripped everything out and took it back to the store. Absolutely horrible customer service. Never allowed to talk to the local store and every hold time is at least 40 minutes. I can’t believe anyone still shops there.

Cameras were installed but did not work a waste of money

Installers didn’t seem to know what they were doing, would not recommend these young men. Very nice just didn’t know how to install this particular product.

I have had issues with Best Buy, with the products I wanted and what they sold me. I am currently on call number 6 or 7 trying to get the " geek" to call me back. My next call will be to the manager of the store, and then corporate if that doesn't work.

was told they could put the system in paid for the camea 's and the geek squad program to have them put in they came three time could not do the job they said they were hard wired did not sell the wireless ones did get my money back on the camera's but not back on the geek squad program lost 200 dollars

Bought the cameras and paid for the install but the geek squad couldn’t do it and I am still waiting on the refund

We were charged for this service $49.99 and I the install was canceled buy me and I am still unable to get our money refunded. Someone said the install was completed March 2020 I have my video cameras From the previous install and I can prove no one was at my house to do another install. I’m to the point now where I am going to have to contact a military attorney to get our money refunded.

Terrible…Terrible.. installer didn’t know how to install product. Called 2 times to get product installed and was told no one at Best Buy could install product that they sold me. Canceling Total Tech Policy.. won’t be shopping at Best Buy again!

Lack of communication or information wish I was informed a little bit more about the security cameras that I did purchase my purchase was bought for security purpose and I did not feel secure enough with the information

Camera install was faulty. Called to have it redone. It’s got even more issues. Will need to have it redone again.

The service was never completed. No technician showed up, and I am surprised to see that the request has been marked as completed.

Things went alright but i just wish the camera could have been placed higher up on the house because someone was able to knock it off with a brick

4 home service calls and 8 phone calls later still nor working. Now using 3rd party installer by best buy not geek squad. Elevated to install mgr, they did not return calls, insisted somebody call, store mgr fullerton call, he did, now will await return 5th svc call for remove/install of new units. Original units were I feel defective.

I have requested the service, paid for it and waited for it, However the service of return has Still has Not yet been completed, despite paperwork stating to the contrary, as mine wasn’t returned and the new not installed, so was this someone’s intent? As I still need this completed.

Service was not completed no one showed up very unprofessional

Purchase and installation of Ring and other cameras

I ordered Geek Squad service for the first time. But Technician was not helpful and lack of detail knowledge. I paid $95.00 for setting one camera but as per rule i could have set 2. I asked him to fix m,y doorbell instead of 2nd camera but he flatly refused to do it. It is too much for 1 camera thus i complain to customer service to review the rate but they never called me back as making a small hole and insterting wire i could have done by myself.

They canceled the appointment. I am still waiting for them

The gentleman that came to install my solar panel (he goes by Wayne but his friends know him as Bill, so he says) is not cut out for climbing more than two steps up. He's the same fellow that installed my others, leaving all the wires hanging very low. I wasn't happy the last time or this time either. I won't be renewing my membership.

They never sent a geek squad agent and just a contractor eventhough i choose a particular day that they guaranteed a geek squad agent and then they wouldnt answer my calls. Horrible customer service