Customer Ratings & Reviews

It took several attempts. Ultimately did not work out. They said the cameras had older technology and we gave up.

they called me the day before to cancel my appointment. this is unprofessional and upsetting. all the gave me was $25 back.

job knowledge. they are 3rd party. they are not professional

I had to make several complaints to Best Buy regarding the product and several phone calls and Best Buy has not yet remedied the situation

Several appointments were scheduled and confirmed in advance and no one EVER showed up or called on those days. I am wheelchair-bound and had to hire someone to come sit with me all day on each of the appointment days, all for nothing. I canceled my entire purchase and had the Total Tech Support plan canceled and refunded.

Lack of communication poor information about the purchases and needed more information more employees more workers since they were too busy to accommodate to my needs

Battery life is terrible, need to charge them monthly and it’s huge pain

This guys a poor asf sorry for that ..but just didn't same to want to do the job keep making me choose another typyof camara cus this one were wire camaras n they didn't install them cus of that...I mean u pay them to do thier job right next I'll just buy the stuff n install my self

This service was not completed in full. One of the cameras was defective and the agent was to coordinate getting it replaced and installed. Despite repeated phone calls, voicemails, and attempts with customer service, sadly no one has been able to take ownership over this issue and resolved.

Install took some time, one of four cameras was not working. Was told camera might reset itself but if it didn't within 5 days, a Tech would come back with a replacement. After 5 days, other 3 cameras failed. Was told it would be 2-3 weeks before a Tech could come back to troubleshoot.

Would give this company a -5. Their customer service is a complete joke. You can call them and wait 45 minutes, then get transferred to another department and wait another 30 minutes. Their geek squad, is another really bad joke. How this company stays in business is beyond me. Stay as far away as possible

Very nice picture…everything about this camera was great EXCEPT for the fact that it only has the flimsy magnetic charger! No other way to charge the cameras so I had to return them.

Guy showed up with no ladder... hot and sweaty from last job, complaining about it....so no cameras were installed. Not sure if I ever got a refund. Second guy came out and refused to install, because the electrician failed to show up and install outlets. I had extension cords on hand, but he said no and left....

Was not happy with the demeanor and behavior of this outsourced tech. He was a heavy smoker and my whole house smelled like that hours after he left. He also made comments about guns, and just gave off a very uncomfortable feeling.

Very poor service. Best buy outsources all their work. The technician came and blew my transformer and left me in limbo. I am following with best buy for a month now with no help. Worst possible service.

I’m not very happy about the service the installation was cancel and they said they would get back to me they never did I had to call them back to make another appointment so I’m still waiting for my installation to be done and I never received the Best Buy credit card I was approved for

My window for installation was between 4:00-8:00pm. My service agent arrived at 8:oopm. It was already getting dark in my area for exterior cameras to be installed. The agent was not helpful at all, and wasn't knowledgeable about the product. He stated that Geek squad hasn't been installing these cameras that long. I personally would not recommend Geek squad for this installation

I made 2 apointments to install my wired floodlights and neither technician was able to install. The last tech stated that they would talk to their supervisor to send another guy out. That was almost 2 months ago and still havent had floodlights installed.

Geek squad need to step up there services . They are not as intelligent as most of think they are . Each time I put in a request for services , they can’ do it when they arrive or they perform poorly . That have even shown up to my residence unannounced . Poor , poor service .

Absolutely HORRIBLE Service .. they sent Geek Squad to install smart garage door controller but GS does not install hard wired smart garage door controllers ..