Customer Ratings & Reviews

Absolutely HORRIBLE Service .. they sent Geek Squad to install smart garage door controller but GS does not install hard wired smart garage door controllers ..

Installation was great. Periodically the cameras go offline.

The communication was HORRIBLE! I would never recommend Best Buy to install anything! After several failed rescheduling attempts I was never able to have it installed. I waited for two days in vain after they had assured me that they could do better! WRONG. No call, No show!

Guy never showed up. Kept on making excuses about coming for installation of camera and connecting with the hub. Got Amazon and they came the same day and it took one half-hour for everything.

The people never made it to my location and we had to install the devices our selfs

I lost all respect for Bestbuy, Geek squad and third party vendors they are associated with. I'm not getting into my experience with them but I'll let you know the service of instillation, scheduling follow up service, and just answering the phone is all a game to those Geeks. I just sat customer beware.

After 3 people came to my house in less than 15 days to install security cameras. none of these people were able to install them. They made me change Rin for Arlo and neither of the last two guys knew how to connect them.

Best buy got me waiting for my stuff over a week. They gave me a date delivery andthey never showed up. I called them multiple times and kept saying i would get my stuff delievered but never happened. Very disappointed

Horrible experience! Geek squad came out to do the installation for my Arlo doorbell camera and flood light. The tech was not knowledgeable about the product and the installation was subpar at best!

yes the installer seemed ok but i received no comprehensive information, only 5 of the 6 inside work at a time, the outside keep going on and off and the inside don't record. And I asked for a return visit from the in home consultant and no communication in a week. A really old man I take care of lives there. This is unacceptable

I found the geek squad to be total disaster, in work and dependable in their appointments.

I never received the smart camera but was still charged for the set-up. I brought it to the attention of my Geek Squad rep and he directed me to call the 888 BestBuy hotline because that wasn't in his control. Choppy service from Geek Squad.

They are not working trying to contact technician but he doesn’t pick my calls

When they came to install there wasn't sufficient voltage. Said I needed an electrician. That would have cost me as much as the unit. I returned the door bell.

They could not give consistent install date. Canceled on me twice. When calling to set up appointment was passed around to 3 different people

Geek squad at best buy told me the cameras I purchased were wireless and said they could install them then called 2 days before the appointment date and told me they couldn't install my cameras because they had a power cord and they don't do anything with wires

customer service sucks i will start trying to find other places to shop i have been transferred 19 times in 3 1/2 hours and still not done

The Geek Squad installation was good, but the camera was not worth the money. It didn't work as I expected, but nobody told me that. I was told it is going to record everything, but just recorded maybe 5 minutes in every hour. I had to return it.

Geek squad does not install cameras in NY state and it only took 3 phone calls and transferred to 6 people to get my money refunded never again would I use them

5 mos later and I have to have them back out here the techs never showed me the settings ect.... The tech did just the bare minimum,I did more adjustments then him, actually this will be the 3rd time I have had to have them out here and they are wireless cameras!