Customer Ratings & Reviews
- SKU:
- 6912592
Customer reviews
Rating 4.4 out of 5 stars with 3312 reviews
(3,312 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Wi-Fi Camera Install (Up to 2 Cameras) service, highlighting the quick installation process and the high quality of the cameras. Users also appreciate the ease of use, the agent's knowledge, and their professionalism. However, some customers have expressed concerns about the camera's battery life, motion detection, and communication.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
I hate the google nest cameras!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate these cameras!!!!! They do not work AND I can’t get Best Buy or Google Nest to take them back or help trouble shoot to try and see if they can be fixed or replaced!!!
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Solar panel for ring camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work could not be done due to the fact I was sold wrong panel. Young man was very pleasant!
I would recommend this to a friendRated 1 out of 5 stars
Nothing has been done yet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to get an appointment for anyone to come out because of the COVID-19 issue, so the cameras have not been installed. And, of course, no one from Geek Squad is following up on anything.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thanks for connecting with us on this. We apologize for the delay during this time for getting appointments. In most areas of the country, we should be able to come out there and install your cameras. Our teams will bring the proper personal protection to keep both you and themselves safe. To get started, you can either reach out to your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Wack Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceling my membership your team is very unprofessional no show up no call no reschedule very unsatisfied customer
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
TERRIBLE WASTE OF TIME
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DOES NOT WORK ARE YOU READING THIS??????????Change Phone Number to 6178341910 which takes TEXT Msgs FROM ARLO. 2076769600 DOES NOT ACCEPT TEXT MSGS
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible didnt show up or call for two scheduled appointments. If I could give them a zero I would!
No, I would not recommend this to a friendRated 1 out of 5 stars
Not functioning as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had issues with live view and connecting problems also delayed notifications...still working on solutions I’ve even purchased separate router for WiFi...Device Health reports all issues are going well but still will not show live view
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .That sounds pretty frustrating, TeeMac. Thank you for taking the time to provide your thoughts. This service, as you're likely aware, does not include network setup/optimization. However it may be necessary, as your router might need to be configured manually to allow those cameras to function optimally (port forwarding, etc). If you'd like an Agent to help, we have you covered! For the same price as a one time visit, you can subscribe to a year of Home WiFi Setup & Support, which includes advanced router configuration. Check it out here: https://goo.gl/C1n9oj
Rated 1 out of 5 stars
camera installations outside and inside
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We think 7:00 am as a starting time is rude and ridiculous. Plus we had too many non- show ups when scheduled
No, I would not recommend this to a friendRated 1 out of 5 stars
Totaltech repair and membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away. Changed plan and poor customer service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointed! Tech was sick / rescheduled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, Tech was ill and we had to reschedule the appointment one week!
I would recommend this to a friendRated 1 out of 5 stars
No installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been disrespect like that before By Best Buy employee
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From everything was horrible! Took almost a month to get it installed.poor customer service poor everything
No, I would not recommend this to a friendRated 1 out of 5 stars
bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a geek called me and asked if they needed a ladder or a drill. Then told me they had never used a drill before. needless to say I didn,t use them
This review is from Wire-Free Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
my camaras were already installed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i needed geek squad to make image to show on monitor. picture go on and off. maybe geek squad can give me another visit. i will get an electrician to change outlet. and geek squad can return.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We would be happy to assist you with your monitor issue. For support with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 1 out of 5 stars
He was a very nice technician
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took awhile to come out after a couple of schedule appointments,Actually don’t believe it’s getting any signal
I would recommend this to a friendRated 1 out of 5 stars
Total tech Not worth it’nn
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple no shows. Showed up once did 1/4 scheduled work. No attempt to res file and part done not done right
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Wireless vs. Wired Cameras.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Order was incorrectly written to install "wireless" cameras. The install team was not able to install the "wired" cameras and the service was to be cancelled.
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
I would recommend this to a friendRated 1 out of 5 stars
Terrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras are not working and I am still waiting for the Geek Squard to fix the problem after trying for 5 times. Hopefully the 6 time the can fix the problem.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We want our customers to receive a quick and easy installation when it comes to their wireless camera. We wouldn't want you to have multiple appointments set up. Please contact our agents at 1-800-GeekSquad as we want to ensure your installation is completed properly for you.
Rated 1 out of 5 stars
Geek squad unable to pair cameras to base station
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for in home connect of Arlo cameras. Tech showed up and could not connect cameras to base station and left after 15 minutes. I was able to connect myself after he left. ?
No, I would not recommend this to a friendRated 1 out of 5 stars
NEST DOORBELL HANGING OFF THE WALL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NEST DOORBELL NOT EVEN INSTALLED 5 DAYS AGO AND WONT EVEN STAY ON AND NOW YOU WANT ME TO PURCHASE AN ADDITIONAL 199.99 PLAN FOR TECH SUPPORT???
No, I would not recommend this to a friend