Customer Ratings & Reviews
- SKU:
- 6912592
Customer reviews
Rating 4.4 out of 5 stars with 3312 reviews
(3,312 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Wi-Fi Camera Install (Up to 2 Cameras) service, highlighting the quick installation process and the high quality of the cameras. Users also appreciate the ease of use, the agent's knowledge, and their professionalism. However, some customers have expressed concerns about the camera's battery life, motion detection, and communication.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agents mounted and got cameras(3) to work two hours later they dont work.now thet work when they want to.have to have someone come and fix the issue
I would recommend this to a friendRated 1 out of 5 stars
They installed my camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I canceled my my membership 1 month ago but I didn't get my money back yet. why?
No, I would not recommend this to a friendRated 1 out of 5 stars
No Show… Multiple Times
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my worst experience with BestBuy. They never came to install my camera I still haven’t gotten my money back.
No, I would not recommend this to a friendRated 1 out of 5 stars
The service guy was to adjust my 4 security camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The workers did good but I was very disappointed to learn that my 4 wireless security cameras can not use the activity zone! So therefore, I am very unhappy with my cameras!
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. It sounds like you may have questions about your new cameras. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No show from Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad never showed up or called. When I called to see why, I was on the phone for over 45 minutes and no one answered. My device still needs to be installed.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 1 out of 5 stars
Should call it third party nightmare.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst I have ever dealt with. Still haven't received a key THIRD PARTY lost.
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Blink
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras was not mounted up correctly and was not recording my driveway
No, I would not recommend this to a friendRated 1 out of 5 stars
Attempt #3 and Security Cameras STill Not Installe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EVERY time I deal with best buy, they screw things up. That is even being a total tech member and spending thousands of dollars
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Security
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did not hook up any cameras. i already had them installed. The individual who placed the service call input it incorrectly
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
I would recommend this to a friendRated 1 out of 5 stars
GeekSquad let down #2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent couldnt get the second camera connected to Wifi. Still waiting on him to come back with my item boxes and finish the installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Security camera - no one showing up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up and no one is calling me. I have gone to the Best Buy local store 4 times and this appointment has been rescheduled 3 times and still no luck.
No, I would not recommend this to a friendRated 1 out of 5 stars
Still cameras not connected well. No good directio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not satisfied with the camera installation. Camera does not work and back n forth. Technician was good but camera installation or may be not satisfied with the product.
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need help with your camera installation. We have Agents standing by to help. To get in touch, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
WiFi camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rating poor, because I had no choice. Cancelled the install due to doing it myself.
I would recommend this to a friendRated 1 out of 5 stars
geek squad was supposed to install my cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.can't review. did not finish installation. did not return to finish installation. still waiting. no follow up. VERY poor job
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancelled appointment- no review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't show up, canceled the appointment and I subsequently requested a refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
CAMERA INSTALL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they DID NOT DO THEIR JOB I DO NOT RECOMMEND THE GEEK SQUAD OR BESR BUY
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Half of the installation was finished
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras that I paid for were not installed. Not very happy
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
I would recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They could not install the google outdoor camera, I contacted BestBuy many time to request refund, but I was kept forwarding to many departments but no result
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one called or showed up to do install. Waited all day, even though they were to arrive to do install between 7AM to 1PM. Installed the cameras myself.
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't installed right. Been having problems from day one. And it's too late to take it back. Will not shop at best buy again. Paid 99.00 to have them install it. What a waste of cash.
No, I would not recommend this to a friend