Customer Ratings & Reviews
- SKU:
- 6912592
Customer reviews
Rating 4.4 out of 5 stars with 3312 reviews
(3,312 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Wi-Fi Camera Install (Up to 2 Cameras) service, highlighting the quick installation process and the high quality of the cameras. Users also appreciate the ease of use, the agent's knowledge, and their professionalism. However, some customers have expressed concerns about the camera's battery life, motion detection, and communication.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Best Buy failed to show for installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy failed to show up for 2 scheduled installations
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was giving the wrong information about what I needed, sold me the wrong product...
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They wouldn't install above 10 feet. I had told them I needed it much higher when purchased so it was just a wasted day.
No, I would not recommend this to a friendRated 1 out of 5 stars
geek taking your money but refuse helping
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Note worth the time you pay for it and do not get it
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
install of arlo pro 2
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guy that installed these dod such a poor job we have had 2 break in less than 9 months
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your installation reassessed. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No geek used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A 3rd party installer was used. Not a geek, which I wished it had been.
I would recommend this to a friendRated 1 out of 5 stars
Not installation as of tiday
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person who came did. Or know how to install the system
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Greek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was extremely rude when asked questions and or clarification
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech don’t listen the client he is working own choice
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Arlo camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd set of arlo cameras. Still don’t work.
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
They never showed up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to cancel my total tech support. They never showed up for weeks.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Unsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera was not installed and lights were messed up on home.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to share this with us. I'm sorry to hear about the experience you had with your camera install. It's always frustrating when an appointment is not up to standards. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installed cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras don't work right. Now other issues in house wi fi
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. It sounds like you need to get your cameras up and running right away. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
stated that this job could not be done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed by the consultation, lack of problem solving and suggestions.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not happen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation did not happen. Third party screwed everything up.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Expecting an installation and not having it completed is certainly frustrating. We apologize for the disappointment this caused. Please reach out to our Geek Squad support at (800) 433-5778 at your convenience to discuss this situation.
Rated 1 out of 5 stars
DONT USE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item, due to be rescheduled 4 times by the installers.
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Getting a wireless camera install can be a great way to protect your living space, and we thank you for purchasing it with us. I understand that the installation experience had some setbacks with staying on track with your scheduled appointment, and I apologize for the inconvenience that this might have caused. Thank you for sharing your feedback, and we hope to provide a better experience in the future.
Rated 1 out of 5 stars
Not satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied; constant problems with product not service..
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to share your feedback. Security cameras are becoming quite popular, and there are many options to choose from. Depending on when you made your purchase, you may qualify for an exchange, if you are not fully satisfied with the performance of the product. Most items can be exchanged within 15-days of purchase. You can read more about that here: www.bestbuy.com/return.
Rated 1 out of 5 stars
Camera was defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They couldn’t install because camera was defective
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share this with us, and for trusting Geek Squad with the installation of your cameras. We have Agents standing by to help! For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
- Pros mentioned:Camera quality, Installation
Rated 5 out of 5 stars
Cameras & solar panels
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brandon installed our new ring cameras and solar panels. He asked us about how where to use the cameras to improve security and then quickly recommend placement location, installed and set up each camera and solar panel. He made sure that the cameras were all linked to our existing system. Quick, neat, courteous and good representative of Best Buy Total Tech.
I would recommend this to a friend - Cons mentioned:Battery life
Rated 4 out of 5 stars
Arlo mania
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Arlo system serves me well. It captures a wide angle view, however, it is mounted in a high traffic area causing detection every few seconds, ive adjusted the Svensson settings, but, i still get constant movement. The battery life for the ones not in high traffic areas will last well up to 2-3 weeks without a charge, however, over time the battery depletes and must be charged daily. Overall, this was a great purchase, i will purchase additional devices. The Geek Squad came out and set everything up, and adjusted the angles for bed views. They were remarkable. In and out less than 30 minutes.
I would recommend this to a friend