Customer Ratings & Reviews

Terrible service and customer service!!! I waited all day for them as they never contacted to gice time frame and sonI called only to be told that it was canceled due to no available employee. A reputable company would have sent me an email notifying me that my appointment was canceled

I took a day off of work so I could wait in the four hour period. Was told he only had 1 hour to do the work and he'd need at least 2.5 hours to do it, which would cost me over double the cost that is listed here. So he was going to reschedule for another day only to tell me that his boss wouldn't let him do the drilling that was needed to complete the job. I have no idea what the point of this service is if they CAN"T INSTALL THE CAMERAS!

My neighbor had these installed and has two of them pointed at my bedroom windows. Bad neighbor! Geek squad is liable. My neighbor likes to watch my every move. His wife will get tired of him staring at his phone looking for nude images of me.

Not the Squads problem but in setting up the service by talking to an agent, I was charged for the cameras but they never told the guys to bring them. I had to talk to Best buy to get a rebate on the charge. Still don’t have any idea how or when to get the security cameras installed.

2 Installers showed up three hours late and we’re in a hurry to leave . They Installed one camera that’s did not have a connection and left telling me that I needed to get technical support to get it fixed . I had instructed them not to install a camera that did not have a Wi-Fi connection they did so anyway and refused to Reposition the camera.

Instead of calling prior to the appointment, they waited until 30 minutes prior to the end of the 4 hour window to cancel. Still waiting on the manager to call me. It's been at least a month and ive heard nothing.

I placed an order Nov 26th 2021 - Delivery and Install was setup for Dec 23rd 2021. The arrival window was between 7am - 1pm. Guess what? the technician is no show. I called BestBuy and they're unable to provide an ETA except submit an escalation ticket.

It wasn't an install you sent the wrong guy. But he helped us a lot. We wanted to hook up the camera to the NEW tv. But he couldn't finish.he fixed a lot of things that the first guy messed up

Will never buy anything from best buy or use geek squad ever.

stopped working during Ian and cannot be restored had Geek squad come to reinstall and they are dead

Problems with install not resolved although I have called a couple times about the issues

Worst service got and not happy at all. Still o have that with me