Customer Ratings & Reviews

The technician was running late but called ahead to let me know. His service made up for this as he went above and beyond to provide good service.

I was waiting for the best buy service provider or service partner to install my security cameras at desired appointment date and they haven't showed up or given any communication on their arrival at the arrival window which they provided through text. We have waited all the day for service partner to install the cameras but no one had arrived at my residence. Next day spoke to the Geek squad customer service representative to check why the appointment is missed and they dont have specific reason and they suggested for reschedule of appointment to next following week which I am supposed to travel out of town, now I had to move my plans to get my cameras installed at my home. If they are not able to make the appointment date or time as scheduled, then I would suggest the best buy service partners to properly communicate with the users who are expected to get their gadgets to be installed at an expected appointment date.

Excellent purchase! Reasonable price. The sales person was very informative and knowledgeable of the purchase I made. The installer was was very knowledgeable and helpful. He was prompt and installed the theee cameras in a very professional manner.

Excellent service from the geek squad. Would recommend going to best buy and using the geek squad f or installing any electronics you buy. We we so very thankful that we didn't have to climb any ladders. Thank you !!

The installation was easy and quick. The install guy came in ask me a few questions of where I want the cameras. Afterwards he showed me how he would be positioning them, and showed me demos of the video quality and how the cameras should work. I recommend it for anyone who needs installations quick and one’s a very easy quick demo on how do use the cameras afterwards.

The guys were really nice and patient. While one guy installed my ring doorbell because i wanted it hardwired into my doorbell. The other guy helped me install the mobile app and get the cameras setup. It was quick and easy.

The agents installed my cameras and were able to do it quickly once I told them where i wanted them mounted.

Very helpful. Only drawback, Geek Squad had to make two trips since tech did not drill bits for concrete. The appointment took several hours to complete. Techs much more helpful that Best Buy rep to schedule the install appointment.

The agent called and let me know when he was on the way. He also mounted my cameras in the area that was best for them and connected them.

Good Service, Friendly. Helpful. On Time. Knowledge. Ability to repairing.

Had our ring cameras mounted on the outside of our house and they did a wonderful job. All 4 cameras are working great. Feel safer with them there.

Arlo Sercurity Great Outside Installer Sent by Best buys . A serious problem. made a mess of things ( Email address, etc) Location of one of camera. It has taken me a month to fix some things. Geek Squard & Arlo Support are Great.

The young man that came out to install my cameras was very professional, intelligent and courteous. He answered all my questions and helped me get it set up on my phone. Well done!

Ivan of Mastec Advanced Technologies was terrific. He was patient through the location walkabout, unboxing the items and software installation, and he did a faultless installation. After the installation, he explained the software and how the camera system works--he was cordial, patient and knowledgeable throughout. I would hire him anytime!

I received notification of my installation window. I received a phone call of the arrival time. The Tech showed up on time and was very pleasant. He explained everything he was doing and asked what coverage I wanted. Then he advised me of the best locations so I could maximize my camera views.

Agent who responded was top notch by far. He insisted on spending as much time as was needed until the unit was up and running and that I was satisfied

Worked quickly and efficiently to install the camera. Were friendly and polite.

Geek Square representative was very kind and friendly. My husband has dementia, he explained and showed us what he was doing and why. Figured the best place to install for what we were wanting to see.

Eric is amazing Technitian. He has done above and beyond in meeting our needs. He mounted the security cameras with their solar panels, which we bought with his recommendation. He is so polite and friendly. Thank you Eric

Two techs quickly got us up and running; they talked through the placement to be sure we were getting the best install although having the small camera over our front door didn't seem best, as we also had lights to install. Once we explained and they checked the range of view, we were all happy. THANKS, GUYS!