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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3298 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers commend the Wi-Fi Camera Install (Up to 2 Cameras) service, highlighting the quick installation process and the high quality of the cameras. Users also appreciate the ease of use, the agent's knowledge, and their professionalism. However, some customers have expressed concerns about the camera's battery life, motion detection, and communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 3,298 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Old Fashioned Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came an installed all of the Arlo security cameras within about 20 minutes. System was fully operational within 30 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They will properly install yours products!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased my home security cameras, I didn’t want to take the risk of doing it myself. I’m glad that the Geek Squad came out and properly installed them. I’m very satisfied with their service. Thank you Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    James Klein

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kennedy and Logan were exceptional and very good at explaining the Arlo door bells.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad did great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted 3 security cameras. They were knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless Camera Install by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent checked all of the batteries before loading them into the cameras. He located the best placements for and installed the cameras and solar panels for optimum coverage. He doublechecked my telephone to ensure I could access the cameras and taught how to use the Ring app. He demonstrated how to load and unload the batteries should I need to recharge them. He explained that a drop in temperature could effect the cameras' operation. Also, he indicated that I was to ensure that the camera doors were closed at all times so moisture didn't get in. He also showed me how to reconnect the cameras should one go off line. He also placed the Eeros for the best coverage. The technician was very thorough, personable, and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad did a great job installing my cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were very professional and did a great job installing my cameras. They were very knowledgeable about the product and took the time to answer all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge, polite, timely, never had a issue, will continue to use them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad set up my cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted and set up all five outside cameras and explained how to operate. He was so helpful and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great istallers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came early - a big plus. They installed our ring system and showed us how to use it. They an a few questions we had about some other stuff we purchased at Best Buy. A very positive experience! I will use the”Geek Squad” with some future purchases! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Ring camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was able to get it installed properly. It works great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed the way they worked, Organized, cleaned up in a timely manner. If I asked a question they were very professional and the point. Most of all the job was done well with very little problems.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Clear viewing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very clear pictures wish I could afford 2 more of them.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Almost Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had ring cameras installed around the house. 4 are working perfectly and 1 has a hard time signaling back pictures at night (blurry night pictures). At daytime it works perfectly and I still have to get a call back from them.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Professional Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Arlo Cameras and the Geek Squad Installer Was Excellent. He Was Very Knowledgeable and Helpful In Explaining All Our Cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great install by Cody. Arlo Security & Eero mesh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cody from geek squad was thorough, timely, respectul of my home and helpful. Wouldn't want anyone else to handle my installs. Would purchase again only if Cody could be requested for install.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up our camera system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, efficient and made us feel important.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Trust the experts!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed everything very efficiently and in exactly all of the right locations and had great suggestions so I could get full coverage. I would recommend highly!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers called 30 minutes before arrival. They were friendly, courteous, and did a fine job installing the equipment. They explained everything and adjusted the cameras to give the correct view. Great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers called 30 minutes before arrival. They were friendly, courteous, and did a fine job installing the equipment. They explained everything and adjusted the cameras to give the correct view. Great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad: Expert installation of cameras/solar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed cameras and solar panels and connected to existing Ring app. All questions answered and agents were very efficient and friendly.

    I would recommend this to a friend