Customer Ratings & Reviews

They did a great job in setting up not only the camera, but the ring app, the solar panel, and the echo show, so they all interact.

The agent installed 3 cameras & we were satisfied with his work.

Kendal Calderon was then installer, super knowledgeable on everything and did a wonderful job

I have never had a complaint against Best Buy or Total Tech. They are quick, easy, and professional every time

Love our geek squad , the installation was quick and efficient, explained in details each step along the way

Our video cameras were installed from an IT perspective as well as mounting in an high impact, efficient manner. Great tech doing the work!

Technician was very helpful and did a great job installing cameras. Very happy with service

The agent mounted my Ring door bell and connected it to the first. Then he showed me how to connect all the other sensors and any other devices. He was extremely helpful and very knowledgeable.

Security cameras installed very quickly, although there was a snag in scheduling. Cameras work well and help protect my home and the community.

The Geek Squad is the best.The guy’s were so professional and helpfull.I am very impressed with Best Buy.Five Stars*****

All 4 cameras installed in less than 30 minutes. Gave me instructions as he went

I had both the Ring camera and the solar panel installed by the Geek Squad. I love that they are able to install items that would be difficult for me.

Did a great job . Very professional and experienced. On time and very patient with me answering all questions and showing how to work cameras. Thanks guys for all you did.

I scheduled for an installation of my ring camera - this was an easy repair. My ring camera failed and was under warranty so I was able to get a replacement camera at no cost but scheduled the installation. In the past I have had good communication with the Geek Squad for expected time of arrival. Unfortunately, this scheduled repair was very different. I received a phone call the day before and was told the repair person would arrive by 11am and would call me while enroute with an updated time. At 10:30 on the day of installation, I called to inquire about a time because I had not yet heard anything. I was then told repair would be to my house by 3pm. I had arranged to miss work for the morning to be available for repair, now I had to miss the second half of my workday as well. I called the Geek Squad at 2pm to, again, inquire, about a time frame. I was told that the person just began working on a repair in the Denver area - I live near the Wyoming border. I explained this to the tech person, that I was at least 2 hours from where the person was currently working. I believed repair would not arrive to my home in the afternoon and asked to cancel the repair for that day. I was told it was canceled. At 5:30, a person from repair called to let me know they were on their way and told me their location. I told them the repair had been canceled and that the location they were calling from was over an hour away and I did not want someone trying to repair my outside camera in the dark - also the 15 miles of road to get to my house has no cell service and I did not want the repair person in a strange place at night with no cell service. The repair person had not been informed of the cancellation and was being asked by Best Buy to travel in a strange, remote environment after dark. Not good.

It is easy to use and the technique did a great job explaining things in a friendly way.

My experience of getting technical support on my lap top computer has been inconsistent. My wait time of getting an agent varied from a few minutes to a couple of hours and, sometimes my phoneline got cut off after I was put on hold for hours, I have to call back again. This has happend to me twice in the past one month, making me wanting to ask for a refund of my $199 total tech support annual membership since it was just renewalled on 19 Sep 2021. Once I get an agent, the technician support work has always been excellent. I was asked to purchase a SANDISC to download files from my android phone to it by a Geek Squad agent at a La Jolla Bust Buy store. The agent spent six minutes to sell me the product, but did not complete the download of my pictures from my phone to the disc which was my appointment was booked for. Additionally, the agent has misrepresented the Sandisc by overselling it's download speed compared to a traditional USB device. My personal experience has proven he was incorrect in this regard. The sandisc has lead to other technical difficulties including a requirement of having to download adobe readers to open my PDF files, mislabling my old files, missing a lot of pictures, documents and emails since 23 September 2021 (the day Sandisc was implemented) and immediately returned back to the store.

Did a great job installing the camera. He was on time, friendly and very knowledgeable

Arrived on time and in proper gear. Installation was smooth and reset of system was made. Highly recommend this groups services for any electronic item you might buy. Thanks to the professionals.

The insullation went well The cameras work well and placed in the right spots

The geek squad installed my cameras and set them up very efficiently. I would never have been able to do it myself! They did show up 4 hours before scheduled time with 10 minute warning. Fortunately I was home.