Customer Ratings & Reviews

The first time they tried to install this, the geek squad technician gave me a lot of reason why i can not work. So I requested for a second geek squad to install. There was nothing wrong with the cameras and they were installed easily. I suspect that either the first technician was lazy or did not know who to install it. I have been running into these situation with geek squad technician. The older workers does the job right. The newer one are just plain lazy.

Agent from Best Buy Roman did an excellent job at installing the four exterior Ring security spotlights. Everything was at ease since we already had outdoor hard-wired electric spotlights existing. I was a simple replace the old floodlights with the new Ring Security floodlights. Installation went flawless with Roman wxplaining how everything operates in detail. Very satisfied...

The cameras were installed in the locations approved by the HOA. After installation, the technician checked with me to confirm that the areas I wanted monitored were being captured. They then adjusted the camera angles to ensure full coverage of the desired areas.

set up cameras, made sure we understood operation, answered questions, gave tips on viewing on both I-pad and I mac, was not in a hurry to leave until we understood, knowledgable and PATIENCE, respected our lack of knowledge

In the past I had some issues with Best Buy not being professional when it came to Customer Service. I have to say now that they have come a long way. This was the first time they were extremely professional. The technician who installed my cameras was on time. He showed me how to utilize my cameras and made sure I understood everything. The cameras are great too. I did research on Arlo vs Ring and most people prefer Arlo over Ring.

Great service as always. The tech showed up on time, was friendly, helpful in answering questions I had, and took time to make sure the job was done correctly. The install happened months ago and I havent had any issues. The install was for a Google Nest Cam w/ Floodlight.

The agents were professional yet friendly. They helped me easily understand everything that they did ( I’m a senior citizen)and did not leave until they were sure that I did. Jesse and his partner were exceptional and based on their service I would highly recommend the geek squad.

I Love How Clear The Cameras Are. I Just Dont Like That The Battery Life Isn't Long. We Have To Charge Them Every 40 Days

I needed 2 outdoor cameras installed. The agents were on time, and they requested my input as far as what areas I wanted my cameras to cover before offering their suggestions. Installation was quick, and they took the time to review some of the features on the application before they left. Pleased with the service and will use again if I purchase any additional cameras.

The installer did a great job and helped us get the app working. The job was done quickly and professionally. Highly recommend!

The technicians installed our television on the wall and set up our programs. They also installed a ring doorbell and a ring spotlight and ensured the programs were working properly and explained how to use the application. Great team very professional.

The service for install of the BLINK system was superb. Brian R. spent the time and ensured each placement worked exactly as I needed . The inclusion of a detailed review of the functions was so much more COMPLETE than when the ARLO system was installed, and I have yet to call for technical assistance for “battery issues”.

Great customer service! Person was well versed in installation!

Installed Ring doorbell and outside camera, even after a snowstorm. Professional, friendly, helpful service representative who made sure that both Alexa and the smartphone app worked correctly. Explained system to me in terms i could understand. .

The agents were very professional in advising me what to do about my security installation and instructed me how to rectify matters. They were transparent and professional keeping the customer as a prime client to protect

Josh Post was the agent assigned to install my security cameras. We spoke on the phone regarding the timeframe he would be arriving, and he arrived right on time. He followed all the COVID-19 requirements, answered all my questions, and made sure I was comfortable with the placement of the cameras and settings. I feel Josh is a great asset to the Geek Squad Team!!!

The agent installed and assembled my Blink camera system quickly and exactly where I wanted them. They followed up by making sure all cameras worked properly. Agents were very patient while I was deciding where to place cameras for the best viewing positions.

The installer was professional and fast and on time and kind. They were tme and took care of everything we needed.

I couldn’t ask for a more friendly person to put up my cameras and install my doorbell. Robert is very skilled in doing his job!! I love the way it’s so easy to talk to him and he shows me what he is doing in the setup on my iPhone. Any little detail is covered! He did a superb job. Robert can come back to my house anytime!

Geeks installed all my Ring stuff as I have Total Maint Plan and it was free. Great service. Got dates just a few days out and they came on time and were quick and clean!