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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3301 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers commend the Wi-Fi Camera Install (Up to 2 Cameras) service, highlighting the quick installation process and the high quality of the cameras. Users also appreciate the ease of use, the agent's knowledge, and their professionalism. However, some customers have expressed concerns about the camera's battery life, motion detection, and communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 3,301 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service Tech was knowledgeable and pleasant. She was only able to install one camera vs the 2 that came in the box. She was not authorized to drill in concrete, which I understand, however, if the Geek Squad has a property owners written permission to drill a small hole, which in this case she did, I believe the job could have been completed. The Geek squad should reconsider their process.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed camera and solar battery charger. Showed me how to check battery levels and use the app. Great job and service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job performed and did some detailed set up that supported the applications as well

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Daniel with geek squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very kind and professional. He answered all my questions and concerns. He did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install was so smooth and fast!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation took less than 45 minutes for all 4 cameras. Geek Squad representative was knowledgeable and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great camera installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding installation service with cameras mounted well

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job got it done quick answered all my questions

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They added the cameras and where very helpful explaining how to use them

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Need more help from Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up my Blink or Ring cameras. Only problems with control of them. Sister was there at the same time and they set them up as hers? They work on and off and every time I share, I lose control of them. I simply don't understand how this works. Was not fully explained to me, the Owner. Also fining very difficult to add another camera. They had it going, but when moved, won't work. Frustrating. I believe another camera that was there took control of mine. Difficult to get hold of anyone to help. All in all, the pictures, when they work are great, but next time will purchase a different product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Greek squad installed them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are excellent the video footage is great and the pictures are very clearl

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent quickly added battery and adjusted solar panel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad had no issues installing cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed two cameras. They were polite and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Properly installed my Rings Cams

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Properly installed my Rings Cams ao that all of my premises and the approaches to my property were covered

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad does it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted to desired location and was knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install was quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that installed my camera and solar panel did an excellent job. Very neat from what i can see.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job setting up all our cameras. Polite and courteous.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    problem with security cam

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was punctual and courteous but at the end of the day, they couldn't really solve or tell me exactly what my problem was with my cameras. After they left, I started thinking about removing the system completely so I started cleaning up the area and moved the system router out from under the monitor and within seconds 6 of my 7 cameras began working.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent all around service and knowledge with the geek squad memebers!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    flood camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the person who installed it was very knowledgeable. Show me how to use it and how it worked on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed By Geek Rep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my camera and connected it to my Echo display. Works fine. .

    I would recommend this to a friend