Customer Ratings & Reviews

I appreciate the work done and the excellent service with setting up the camera and solar panels.

Geek Squad did a great job both times we needed them. First time to install outside security cameras and home base. The second time (a week later) was to take down the 1st system that wasn't working correctly and put up the new system that now works great! Both times they arrived when they said, if not a bit early which was nice. They were helpful & professional too.

Cameras work very well. I get to see whats happening at my home even when i am not tbere. Very happy with the purchase and installation.

David also installed the indoor camera. He moved it to several places around the room to let us see where it would be best placed. He then showed us all of the features available on the app. We really appreciated his patience and knowledge.

I was scheduling an installation appointment by phone. I could not remember my Best Buy password. I just barely know how to use my phone, let alone my computer. Sparing you all the details it took along time and several tries to set a new password while the appointment agent waited on the phone. He stayed on the line and encouraged me to continue until I finally managed to set a new password. THEN I ACCIDENTALLY HUNG UP ON HIM. He immediately called back and we finished making the installation appointment. I was so glad he had so much patience with my ineptitude. He refused to give up on me and go to his next customer. He said "we'll get it no matter how long it takes." Maybe I will learn technology eventually, but for now I appreciate people who try to help me accomplish things on my phone and computer. P.S> I apologize to anyone who may have been kept on hold while I bumbled through my task.

I am not sure if this is for installation team or Geek Squad in BB Gainesville VA. Ring install team was amazing quick and provided professional advice. Geek Squad inside store very nice worked quickly to change out / return equipment that was not needed for install

Camera to be adjusted to catch the person and movement

Warranty service call was performed by Alex Sargent of Geek Squad for issue involving recent purchase/installation of security cameras. Alex was extremely thorough in checking/testing each camera/solar panel, not just the one w/issues. He was patient in explaining the details so that we understood what caused the problem and how he rectified back to full working conditions. Could not be happier with Geek Squad's home service techs.

Alec or Alex is the Geek who installed 3 cameras for me. He kept me posted on his arrival time and was a good listener when we discussed each installation. He knew the product well and was able to determine placement based on the view I wanted. I worked for several hours and maintained a focus on doing the work safely and correctly. Alec(x?) answered all my questions, made recommendations, and programmed all the software. So glad I have the Geek Squad to help me!!

The agents were so professional and knowledgeable and kind but unfortunately they couldn’t install the cameras because I don’t have any plugs to connect them. So I have to call an electrician first. Sadly they weren’t able to install them

I had a really good experience with the guys that came to install my cameras. They were very knowledgeable and helpful. I would definitely give them five stars across tge board!

Definitely recommend Geek Squad to install home security. They knew exactly what I needed. Made sure everything was working perfect. Worked with my schedule

Jordan did everything right. Connected the cameras and explained their use. Excellent service.

Perfect view & Sound. Great clear video at night. Clear Video & Sound at day light.

Agent mounted 4 Eufy security cameras (solar powered) and internet connection. Pleasant, knowledgeable agent)

I recently had the Geek Squad from Best Buy install my Arlo security cameras, and the experience was fantastic. The team was efficient and professional, completing the installation quickly and without any issues. They were in and out, leaving me with a fully functional security system. Highly recommend their services!

There were 2 agents who came out and installed our 6 Arlo cameras along with solar panels on each camera. They did an excellent job and were very patient with answering questions and showing us how to work the Arlo App on our phones. I am so glad that we have their Total Tech Support. It is well worth the money.

The agents mounted my cameras efficiently and quickly. They were very professional, and answered any questions or concerns. I definitely recommend geek squad!

The gentlemen were kind and helpful. They were patient to be sure the cameras worked.

The technician who put up my camera was very professional and new just where to install the camera to get the best view. He also put the solar panel where the sun hits it most and it is always 100% charged. I highly recommend the Geek Squad's services.