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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3377 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 3,377 reviews
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek did an excellent job. Very professional, setup the system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy out of area

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted tv quick and simple. Oh for the home security the said they didn’t service my area so I did myself . I was able to get a gentleman to do it for me so I guess that’s good. Services guys are good follow up from Corp poor put me on hold for ever and they couldn’t figure out why installation was canceled just said of systems are wacky and asked me to drive to a store to get credit? Awesome?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent geek squad service. I never have any issues with the geek squad service. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really helpful and the set up went smoothly - helped set up my phone too

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Arlo security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers installed my Arlo system and did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That came and put them up because I’m not handy and it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Security Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. No more getting out of bed to check out your back or side doors! Geek squad installerswonderful!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Technician was superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was superb. Very patient and knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians mounted my cameras and connected it to the device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed My Home Security Devices!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy walk through and understanding. The tech truly cared about my understanding and went above and beyond to ensure I felt at ease with the whole process. Safety was the top priority for each of us and it was very reassuring. Thank you !

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Blink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two men came as scheduled, on time. They brought the equipment. Took their time to explain everything to me and then proceeded to place the items where we wanted them. They were very patient. They then connected the units and also connected them to our I Pad and cell phone. Thet made sure everything worked before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed Ring Devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my Ring doorbell and 2 cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    to everyone thank you for you knowledge and professionalism

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Camera Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had cameras installed and the process was fast and it didn't take long to install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Leave it to the Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professonal and patient installation. Well versed, clean and professional. Answers a lot of questions as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dejuan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dejuan at Geek Squad was AWESOME!! Polite, professional, patient with my questions, very informative and did a great installation of 3 cameras with solar panels and a ring doorbell. Dejuan made it a great experience!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed cameras efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my camera quickly and carefully. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service from GeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris the GeekSquad agent was great. On time and professional.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Still Not Working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has required multiple appointments and visits. And the tech has arrived to every visit without a ladder - had to borrow mine. The cameras were sent with dead batteries. This wasn't discovered until the first visit had to be rescheduled because of wet weather. Technician did not return when he promised. Apparently, he forgot. He never bothered to call. It took my response to a survey before it was rescheduled. One of the cameras that had not been operating since installation was found to be inoperable. So a replacement had to be ordered. The appointment was again rescheduled while I waited for the camera to arrive. The appointment was cancelled because all home visits have been discontinued.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    On Time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and installation, professional service.

    I would recommend this to a friend