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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3301 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers commend the Wi-Fi Camera Install (Up to 2 Cameras) service, highlighting the quick installation process and the high quality of the cameras. Users also appreciate the ease of use, the agent's knowledge, and their professionalism. However, some customers have expressed concerns about the camera's battery life, motion detection, and communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 3,301 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Technician was superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was superb. Very patient and knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job explaining and installing. Ontime, quick and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good Technician

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable about the product, installed where and how I wanted

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    excellent install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras were downloaded onto the base unit and installed on the outside of my house. All in about 20 minutes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent did well but admitted it ws his first time to install these devices. It would have helped if he took a fe minutes to explain how to use the cameras. The lights work well. But cameras seem complicated.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Did a great job installing camera,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job installing the camera, explained the app and its operation, answered all my questions

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Arlo security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers installed my Arlo system and did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality good price and great quality service friendly customer service

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    to everyone thank you for you knowledge and professionalism

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Worth the monies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I am certain installation would have been easy, it was worth my time to pay for the GEEK installation. It was good service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Camera installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My indoor camera was installed within minutes, I really really like the quick service I received.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That came and put them up because I’m not handy and it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians mounted my cameras and connected it to the device.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great techs!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both we’re knowledgeable, friendly, prompt and very responsive to what needed to get done. Thank you!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    great person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    person was very knowledgeable and friendly with a lot of patients because i had so many questions. he was very thorough

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that were sent out to install the cameras were very nice and professional. The instructions they provided were clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that came out called me when he was on his way. I believe his name was Garrett coming from the Reynoldsburg store. He was very professional and knowledgeable about the cameras and even connected them in the app for me. Would recommend getting this service for anyone getting cameras.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Recharge First - Then Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I didn't know that the camera battery which came with the camera had to be charged before using it, so it died shortly after installation. I would have thought that the gentlemen installers would have known that.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents seems professional and maintaining standards during the time of covid Worth it

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really helpful and the set up went smoothly - helped set up my phone too

    I would recommend this to a friend