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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3378 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 3,378 reviews
  • Rated 5 out of 5 stars

    Geek Squad did great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that came out called me when he was on his way. I believe his name was Garrett coming from the Reynoldsburg store. He was very professional and knowledgeable about the cameras and even connected them in the app for me. Would recommend getting this service for anyone getting cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Install camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Done will ease and professionally. Easy setup and complete

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad mounted the door bell but…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team mounted the Ring door bell; however it was not working properly but the agents put the blame on the Wi-Fi signal. When I pointed it out only they agreed it was a defect equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Easy to install yourself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am stopping myself, really good brand. They work great. The picture is so clear

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad did a great Job on installing my camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job on installing and setting up my cameras!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Home security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my cameras around my home and did an awesome job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Wireless Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did an oustanding job on installation and explained everything.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bobby installed 4 ring cameras, so friendly and professional

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installing security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed outside security camera with ease with minimal instructions

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Camarea

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was awesome. They mounted my cameras were I wanted and ensured they were working

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Motion detection

    Rated 1 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like the camera. I purchased the arlo camera and solar panel. The technician told me I wouldn’t have to worry about charging it for at least a year. I had to charge it the next day. The solar panel don’t work well at all. I feel it was a total waste of money. I can’t have it on the settings that I really want it on because then it really drains the battery. So, I feel that it is a waste and not serving the purpose of why I bought it in the first place. I miss so many motions it ridiculous.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only thing I don t like some neighbors complain about the lights to brite in there windows I ask why you don't have curtains also they think its pointed at there house anyone know how to answer those questions I dont intstall the camera I paid best buy to make those installations .

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Arlo Camera System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was friendly and knowledgeable about the product. They installed cameras very fast and precise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD CAMERA INSTALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff was patient and knowledgeable and answered all my questions.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Geek squad tech was very nice, patient, & kind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ring Camera was installed fine. However, I'm not happy with how often it needs to be taken down & battery recharged. Also, why do I have to pay in order to keep videos?

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Arlo camera install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad mounted cameras and set up apps on my phone

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Camera install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great job installing and professional while they are here

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Har Working group

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked very hard attempting to make my camcera connection to be a efficient as possible. Unfortunately this will be the last free installation by the geek squad since that benefit is going away.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Agents were very helpful in explaining system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very efficient in installing our new Ring cameras!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great worker very knowledgeable and helpful. Courteous and fast

    I would recommend this to a friend