Customer Ratings & Reviews

They were great but the only thing here was when I placed my order at bestbuy I said that I will install cameras and door bill when he showed up he told me to install the bill it’s going to be extra charge.

Such a nice couple of guys! Great service. I will call again

Agent was very knowledgeable and courteous while talking to him'

Installation and set up of Lorex camera system went as planned with excellent results.

Very quick and professional service! Thank you so much!

Cameras are clear and work amazing. Even at night u can see everything. Recommend highly

My Night Owl security system stopped working in June. As a Total Tech member, I called Best Buy for repairs. They charged me $130 for someone to come to my house to assess the equipment. The contractor came, plugged in the DVR and said it could not be powered up. I didn’t hear back from the contractor or Best Buy. Yesterday I went to the Chesterfield store and told a Geek Squad agent what had happened. The agent said there was nothing he could do for me in store as they were not equipped to deal with my equipment in store. He gave me the phone number to Geek Squad online support for home service. I called the online Geek Squad from my cell phone in the store. The online agent also said they could not send an agent to my house as it was a small piece of equipment, and I should bring it into the store. I got the instore agent to speak with the online agent and they both agreed there was nothing they could do for me. So, as a Total Tech member who had already shelled out $130, I was left with a dead security system which I paid over $900 to install in 2022 and I am now $130 out of pocket. I did not feel good at all about Best Buy, Total Tech, Geek Squad or their service. I am completely dissatisfied and disappointed.

Great quality I would definitely recommend this to a friend.

The service rep. Was very rude and impatient with me , he was not kind and showed no customer service etiquette! I was not happy about him , I Paid $129 for an unsatisfactory service, , the camera keeps going off line , we were told to get a WiFi extender and we did , but we’re not sure how to install it . We need help , we are senior adults and some technical issues we are not familiar with , PLEASE HELP us! I feel like I paid my money for the guy to just install the camera with no explanation on how to operate it out of courtesy. Thank you very much for your consideration,Mrs. D. Jones

Geek squad worked professionally putting up our wifi cameras in a timely manner

Dave made sure not only tdnchat equipment was properly installed but adjusted them so that I could access everything safely and conveniently.

The representative knew exactly how to place the camerass and did it in about 2 hours. Great Job!

Geek squad did a great job with installing and service with a good attitude.

The Agent did a Greate Job. He adjusted my Camera System. No Problems as of today. John

I have several outdoor Arlo cameras. I had them install the solar panels for them. They did a fairly good job but they didn’t install the supports that keep the panels in place during wind storms. Have had to readjust after the winds come blowing down the plains.

The geek squad guys that came over to install my cameras did a great job

The Geek Squad installer is very knowledgeable and attentive to the little details.

Three Cameras chargers are ok but there is one with insufficient light and it isn’t charging. The installer could check the area and install in a better place. I need to move it. If you can install yourself it might be better.

Mike was very knowledgeable and did an excellent job. Thanks

The tech mounted my cameras and did a great job. Recommended.