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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3377 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 3,377 reviews
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service I received was amazing. The gentlemen that came were friendly and knew exactly what needed to be done. They also asked us questions to make sure the work they were doing was what we wanted and was satisfied with.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Job well done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installation was fast everything is working perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CeciliaB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great investment! I have feelings of so much protection in my yard, around my home. Especially coming and going from my car I feel safer.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad very helpful while installing the cameras. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Barry did a great job installing our cameras! He was early, was patient with us as we looked at what we wanted to have covered. I highly recommend the Tech support and especially Barry out of the State College store!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable tech who knew exactly what to do.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The Squad you can rely on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to get help to install one of our Arlo cameras since it had to go way up in our backyard wall. The technician was great and friendly and even spent extra time with some of the app and hardware setup. Overall, geek squad is always worth it if you have the slightest doubts about setting it up yourself.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked as a team and got the job done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool lil Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little camera. The automatic privacy slide that covers the lens is really nice. You dont have to wonder if the camera is recording when off. Its perfect the size to kind of hide it. There are some features it should have for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install delayed due to weather and BB scheduling. The two techs were amazing and quickly set up the stuff to install. They PATIENTLY and KINDLY showed us that our install plan would not benefit and made sure we were happy before moving on. GREAT JOB, GUYS!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Camera Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Derek installed my cameras efficiently and expertly. He was able to answer questions I had about the product I had purchased and he was a great representative for your company. Friendly and confident in his abilities to perform his job. He was a great pleasant experience to my day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He installed my camera great and helped me with the app and set up. I would recommend geek squad to anyone. They are wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery, mounting, and haul removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two installers were extremely knowledgeable, courteous, and professional. The install experience was superb. Keep those guys around. They are clearly assets.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Camera Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an amazing job with the install of my Arlo cameras

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    EXCELLENT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT INSTALLATION AND SERVICE TECHNICIANS ARE VERY WELL SKILLED.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Arlo pro 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A best buy employee recommended them but in all honesty i wish i would've gone with something different. They do their job as cameras but batteries die so quick and the recording most of the time have static.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We're sorry if an issue with the installation of your camera system is causing them to not work right. Please call us at (800) GEEKSQUAD or (800) 433-5778 so we can discuss trying to find a solution.

  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having Total Tech Support makes having things like this done so quickly and they personnel are so professional its absolutely painless. Ryan and his coworker were a pleasure to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad had no issues installing cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed two cameras. They were polite and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my cameras quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my cameras quickly and with no issues

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    some fun and security, some disappointments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to see packages left at my front door, and to see if my garage door is closed when I am away. I told this to a third party installer sent by Best Buybut he said it could not be done because of the angle. They need to make flexible-neck cameras. These are necessary safety features. The cameras don’t show everything, or the whole sequence of movement. I am afraid they may miss a crucial moment. Otherwise the featues are working. And i appreciate the neighborhood happenings beong reported.

    I would recommend this to a friend