Customer Ratings & Reviews

THE AGENT WAS UNABLE TO PERFORM THE JOB, HE DID HOWEVER EXPLAIN TO US THAT THE SECURITY SYSTEM WE PURCHASED WAS NOT GOOD FOR OUR AREA HE DID RECOMMEND THE CORRECT SYSTEM WHICH WE PURCHASED AND INSTALLED OUR TECH WAS JERRY HE IS AWESOME AND SO SO HELPFUL

The Geek Squad service was wonderful. The mounting of cameras process was quick n efficient. The agent was real helpful explaining details about the cameras n how to view certain settings on your phone.

What a great value for the price. The Geek Squad installers were timely, polite, professional, and even set up UTube TV on all the TVS they installed for me. Enjoyed the overall experience.

Geek Squad agent was friendly and fast with the service

The Geek Squad Technician was so professional and answered all my questions. He was very friendly and was respectful of the areas that he worked in. He made sure he left each area clean after each installation.

The worst service ever. Technicians didn't know how to install the cameras. Told me that my phone doesn't work. I explained arlo Technicians wanted to talk with him but it never happened. Had Technicians come to my house four times with negative results. They set up my account my email address and phone set up to my son's email, so I was paying money for an account that didn't exist. The 3rd Technicians called me at 4pm saying they were on their way but no show and i called the Technicians phone four times but he didn't answer. I went to best buy around 7pm only to find that the Technicians put in their report that they were at my house and finished the job. I complained again and was told that best buy was going to send level 2 Technicians to finish the job only to find they sent the original Technicians that messed up the first time. I called arlo and had the Technicians walk me through setting up my cameras. Extremely disappointed in best buy

I contacted Geek Squad several times. They were very patient and answered all my questions. I could not get it installed because my wifi is not strong enough. I have to upgrade the wifi first.

Great job installing system, would use them again,

Had to go thru multiple installers before one came to complete the work. He followed my suggestions. The other installers "knew" better" but were unable to complete the job. Works great now...sometimes the customer does understand the predictions. This small project took 3 visits to speak to a competent manager which delayed the completion of this small project by over a month.

The tech came out and did an amazing job and was quick

The Geek Squad has helped me set up & keep many items running right for many years. They have always been very knowledgeable, friendly, and above the top of customer service. The Geek Squad is why I shop at Best Buy so much over the years. Cost maybe a bit higher than other stores but I'd rather pay more & get their great service!

I opted for geek squad to install my stick up cameras and solar panels as opposed to a 3rd party contractor. The geek squad agents did a great job camouflaging the camera/solar panels. They were friendly and patient!

I have used the Geek Squad several times. Each time professionals show up, pre-announced, on time and ready to complete the job. This is a great value in my opinion!

The service of the installers have been great up to now. But when you have to deal with the store and scheduling it's really not worth the hassle and the wait.

The Geek Squad installer was friendly & knowledgeable on the items I purchased at Best Buy. He answered my questions and explained, with thoroughness, how they worked. I highly recommend them.

They did a great job. I would recommend them for any kind of job. They cut down from 6 wires to two. I have never had anything in my life that works every time. I wish I had used geek squad take care of all my installation needs.

most thing I like about them how they take daytime programming and showing you how it's a incident make a situation alpha and then for you to sit and try to figure it out why you there and they'll make sure that you understand how the product work kudos to geek squad

Geek squad was more than helpful. They set up the ring cameras and also helped me set up the web rounter, explaining everything as they went. I certainly would recommend using the Geek Squad!

Tech was friendly , patient , quick & knowledgeable

Mitchell checked my proposed setup and found my wi-fi extender would not reach the camera. He installed EERO MESH and camera and it works great. Mitchell did a great job.