Customer Ratings & Reviews

Camera tech person cleared up several issues we were having with our newly purchased Arlo camera system. We have 2 issues left but are meeting with the Geek Squad to assist since the tech was unable to fix.

The worst service ever. Technicians didn't know how to install the cameras. Told me that my phone doesn't work. I explained arlo Technicians wanted to talk with him but it never happened. Had Technicians come to my house four times with negative results. They set up my account my email address and phone set up to my son's email, so I was paying money for an account that didn't exist. The 3rd Technicians called me at 4pm saying they were on their way but no show and i called the Technicians phone four times but he didn't answer. I went to best buy around 7pm only to find that the Technicians put in their report that they were at my house and finished the job. I complained again and was told that best buy was going to send level 2 Technicians to finish the job only to find they sent the original Technicians that messed up the first time. I called arlo and had the Technicians walk me through setting up my cameras. Extremely disappointed in best buy

Finally have a much needed security system for my home. Brian worked around my busy schedule, and left me satisfied and happy. I’d recommend geek squad to those wanting a dependable camera system installed by those who know and care about what they’re doing..

They did a great job. I really love that. My installs are free with my Best Buy yearly warranty.

I contacted Geek Squad several times. They were very patient and answered all my questions. I could not get it installed because my wifi is not strong enough. I have to upgrade the wifi first.

The young men were and are very helpful and patient

good as usual-geek squad folks always knowledgeable

the battery went dead in 2 days not too sure if this is what we wanted the geek squad only put one screw in it so it was almost falling off

The Geek Squad service was wonderful. The mounting of cameras process was quick n efficient. The agent was real helpful explaining details about the cameras n how to view certain settings on your phone.

Mitchell checked my proposed setup and found my wi-fi extender would not reach the camera. He installed EERO MESH and camera and it works great. Mitchell did a great job.

The tech was great and efficient. Aeemed to know right where everything needed to go

Installation went great just wish the battery would last longer

Tech was so helpful with installation, setup, explained management of system. Very resourceful , knowledgeable and patient. Very pleasant. Thank you

This was not an install. It was conecting my new phone to them.

Geek squad , on time, and very professional, great installation

The Geek Squad installed and explained our device expertly. Very good job!

We are enjoying our installed cameras. Great pictures...

The Geek Squad Technician was so professional and answered all my questions. He was very friendly and was respectful of the areas that he worked in. He made sure he left each area clean after each installation.

Very professional and knowledgeable with installation.

The Geek Squad installer was friendly & knowledgeable on the items I purchased at Best Buy. He answered my questions and explained, with thoroughness, how they worked. I highly recommend them.