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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3304 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers commend the Wi-Fi Camera Install (Up to 2 Cameras) service, highlighting the quick installation process and the high quality of the cameras. Users also appreciate the ease of use, the agent's knowledge, and their professionalism. However, some customers have expressed concerns about the camera's battery life, motion detection, and communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 3,304 reviews
  • Rated 5 out of 5 stars

    Geek Squad team installed my Ring equipment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians went above and beyond in determining best placement of sensors, etc. and then setting up my Ring equipment. They also helped me fine tune my Epson printer! Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the product and will recommend to my friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very knowledgeable and gave us great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameraman

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep was punctual and courteous Explain everything WAS THE BEST THX

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A-One job by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men did an outstanding job....all worked well until I changed password for my internet....couldn't get ARLO to update the same. So basically, cameras are useless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was more than helpful. They set up the ring cameras and also helped me set up the web rounter, explaining everything as they went. I certainly would recommend using the Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo has made my life a whole lot easier!! Thanks Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They were good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service/product .........................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed our stick up back camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Gentlemen were professional and informative and answered all our questions before leaving!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opted for geek squad to install my stick up cameras and solar panels as opposed to a 3rd party contractor. The geek squad agents did a great job camouflaging the camera/solar panels. They were friendly and patient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed our Arlo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person fixed our cameras immediately. They had become disconnected from our phones. He also corrected a couple other things on our cameras that weren’t operating correctly. He definitely knew what he was doing and did it quickly. Plus he showed us how to use correctly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service! I can see everything from every angle with their professional installation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Indoor Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice to have peace of mind to check on the dogs and family members when I am away from the house.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy did a great job installing my nest cameras

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation never happened, the scheduled time was delayed and then they never showed up. I never heard a word from them for 8 days and then just a text to reschedule. The worst customer service I have ever experienced. My husband had to miss dialysis due to them not arriving on time, and I missed a day of work for NOTHING.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service of the installers have been great up to now. But when you have to deal with the store and scheduling it's really not worth the hassle and the wait.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    No problems so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation n works as good as your internet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation was Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my security system and Ring cameras. Although, they left the outside wire hanging.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is exactly what I needed it couldn’t have been any better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME SERVICE JERRY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT WAS UNABLE TO PERFORM THE JOB, HE DID HOWEVER EXPLAIN TO US THAT THE SECURITY SYSTEM WE PURCHASED WAS NOT GOOD FOR OUR AREA HE DID RECOMMEND THE CORRECT SYSTEM WHICH WE PURCHASED AND INSTALLED OUR TECH WAS JERRY HE IS AWESOME AND SO SO HELPFUL

    I would recommend this to a friend