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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3377 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 3,377 reviews
  • Rated 5 out of 5 stars

    The Best...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes he was exceptional...I'm buying 3 more camera's and I'm requesting him again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need to call installation again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was great in mounting it. But the in service people really didn't understand that I needed the camera to see outside of apartment door. Its not serving the purpose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best setup! Worth every penny!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were awesome. They set up the system. Showed us how to use it. I highly recommend the set up with this team. I would never have gotten it right. Thank You!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is exactly what I needed it couldn’t have been any better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provided a professional installation.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend Geek Squad for any installation. We had 6 cameras and solar panels installed around our house. The Agent was very attentive to my instructions based on our particular installation need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BestBuy customer service is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done. Good quality but not the best. Motion sensor is very good. Install was quick and easy, the guys even did me a solid and rescheduled when I didn’t have internet set up yet.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    this was suppose to be an install handset up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hung the cameras up where I asked, but were not able to to get into the app to see how to get them focused. I called the company that did the work and the gave me 25. oo back . The guys that were doing the work were very pleasant but could not complete the work. I ended up calling the company that makes the camera and they walked me through the process instead. A waste of $120.00 and very disappointing. I felt that I should have been at least 1/2 of the cost.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you very much for your feedback around our pricing and the quality of the service that you received. We never want to leave a job unfinished. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 so that we can go over the details with you and see if the work that was not completed fell within the scope of work of the service you purchased.

  • Rated 5 out of 5 stars

    Great job by the squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a good job installing all the cameras but I’m not happy with the RING cameras they are too dependent with the internet; missed recordings, huge gaps and yearly subscriptions…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys did a great job of installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose and Kenneth from Best buy did a terrific job installing my three Eufy security cameras. They did a quick charge, set up the three outdoor cameras in the places that I had specified set up the app perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed our stick up back camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Gentlemen were professional and informative and answered all our questions before leaving!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team that installed was wonderful. They were fast and efficient and it worked perfectly. They were patient with me, helping me learn this new device. Thank you for having such a great team of technicians.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad has helped me by helping me update!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped me purchase thus updating my computers;two. Have extended with two appointments on 2nd and ninth. I was st least 10 Generation behind

    I would recommend this to a friend
  • Cons mentioned:
    Motion detection

    Rated 3 out of 5 stars

    Clarity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras do some lagging. Should hv option of zooming. A lot of times the camera doesent pick up motion at your door til there walking away

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the clarity and range of this camera at our garage. The fact that it announces that you are being recorded is awesome!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blake did a great job of installing our cameras - so patient and calm and confident. We really appreciated him!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service! I can see everything from every angle with their professional installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TP-Link install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went smooth and flawless and was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring products installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my Ring key door device along with 3 spotlight cameras and 3 solar panels. He provided excellent service. He went above and beyond to answer any questions I had. Also hands on experience on how to use devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring Camera and Solar Battery Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly installed my ring cameras with solar battery charger. Completed the setup and explained how to use the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ed Glowa was very courteous, professional, punctual and very efficient with his time. Would highly recommend his service.

    I would recommend this to a friend