Customer Ratings & Reviews

Courteous Professional Experienced Friendly Kind. Knows their job and have the expertise to do it. Many thanks Sean, Aaron and partners!

The installer was super and knowledgable! He gave me a lot of information.

The agent hooked up my rings and came back three times because of spectrum

Raymond and Damon did an excellent job. Bi highly recommend the geek squad

Appreciate the support to properly install items. What took the team less than 30 minutes would have taken me more than an hour.

The worst service ever. Two handymen came to install my wireless cameras with solar panels. One of them dropped a camera from the top of my garage door. Luckily the camera was still on working order. This was just the beginning of the horror! The handymen told my solar panel plugs are not compatible with my cameras and suggested I replace solar panels from best buy. They asked me to contact geek sqaud again to reschdule the installation of the panels once I have the compatible panels. Once they left, I rechecked my panels and realized that the solar panels did have the correct USB-C plug which they failed to see. I immediately texted one of the handmen (who was on charge) but received no response. I called him several times after that but he never picked up my call. Later I contacted the geek sqaud service on phone and I was transferred to different departments 4 times and was kept on hold for more than an hour. I had to explain the same story to each of the agents separately and finally someone told she will send the same team to my home for solar panel installation. However, she said she could not schedule the service due to unavailability of the slots and she escalated the issue to her team and I will receive a call from the team within 24-48 hours. However, 5 days have passed and no one from Geek Squad contacted me. I then reached out to the geek squad online chat service and was initially told that a service will be scheduled at my property, however, later, they came up with the same story and said no slot was avaialble! They again asked me to wait and told some one from the team will call me! It's just going back to the same loop again and again and I literally feel my time is not respected here. I paid more than $350 to get their service and unfortunately, I find myself at the receiving end of their never ending joke! I wish there was a zero or negative star rating available for their service.

Squad was on time, installed system and had it up and running inn short order. Clean install did not leave a mess as some companies do. Nice guys.

Staff friendly and helpful. They are there until job is complete. The staff was knowledgeable about the product.

My Geek Squad installed was AWESOME. Polite, courteous, helpful and professional. She was great, installed the cameras and helped me position them. Another great experience with my Geel Squad!!

I mounted my tv and it was playing very good and then I had a little accident and I wish I had let the agents help me because they would have done a better job.

The geek squad member did an excellent job. I was worried that if not done properly the cameras could appear bulky or tacky. He did a great job on placement and it looks very neat.

I did not want to have cables or wires and these cameras seem to do well with wifi. The clarity is very good. However, I find the cameras are very motion sensitive to shadows. Shadows in motion will trigger the cameras.

Al my technician did a great job. Good customer from him

The Agent ensured I had the right equipment, then started setting up my cameras. Even gave good recommendations concerning better placement. Installing these 5 cameras was well worth the $49 cost.

You cant beat this for the great price bby charges! Installers were on time, quick, communicated well, did fantastic job! Highly satisfied!

My washing machine es fixed and it’s perfectly working now

the agents were wonderful installing the camara again excellent agents

The agents called ahead and let me know they would be at home early. I was happy to see it was a crew that installed on of my TV mounts before. Within 15 minutes they had the doorbell camera working.

Great job!!! These guys knew what they were doing. Very friendly and efficient.

He was very knowledgeable - made the process seem very easy- taught both my husband and myself how to check our cameras from our phones - he was extremely polite and respected our property.