Customer Ratings & Reviews

Can't give a review on product yet, but I can with the service I received with Geek Squad service. I feel like I was treated with the best service that was available. Though the circumstances were a bit inconvenient, I was given the best options available and felt as if they had my best interests in mind. I appreciate the Geek Squad, their professionalism and knowledge, and their ability to problem solve... Being a Geek Squad member, at this point, gives me assurance that I will be taken care of with sincere integrity...

The man missed two appointments I set up, showed up several hours late complaining how he had to drive from Dallas. He left cigarette buds all over my yard. He said if I got other things such as surround sound or tvs he’d set up outside of this. He took my audio cord.

Teck stepped through my ceiling. Cameras were installed well but show the eves of my home. Teck was not helpful and they dragged insulation all over my home. Then asked for good review. We are not up on all detail of placement or angels of camera. I would not have them back in my home.

The reps seems to have very little technical knowledge about security installations - wired vs wireless protocols.

The gentleman removed the previous security cameras and replaced them. These gentleman were very informative. I appreciate the time they took with us.

ALTHOUGH IT TOOK MONTHS FOR THE CAMRAS TO BE INSULED, I AM PLEASED TO SAY I GOT THE CAMRAS INSTULED AND LOVE THEM. THE GUYS THAT INSTULLED THE CAMRAS I LOVE EVEN MORE THEY KNEW WHAT THEY WHER DOING. THEY DID NOT LEAVE A MESS AND DID NOT DAMAGE ANYTHING. THEY WORKED FAST AND CLEAN UP AFTER THEMSEVES. THANK YOU.

Older home, luckily it replaced existing camera. Would have been real problem if the camera wires needed to run.

I was very disappointed with Best Buy. Purchased wired ring cameras had 4 installation appointments 1st installer couldn’t install. 2nd installer could not install 3rd and 4th outside installers were no shows. All of this had been going on since February and it is now May but it ended April

Service man failed to show for first appt. Then showed up a 7 pm on second appt to install 4 floodlight cameras and ring doorbell. It was dark before he was thro and declined to install app on laptop.

Very bad experience! Contract help for Best Buy installation would not install wired cameras. They were scheduled out 6 times. Every time I had to interrupt my day waiting for them to show up. The first contractor tried to get me to purchase wireless cameras so they didn’t have to do the wiring. They made the excuse, the wires they had were not long enough and would need to order longer ones. They left and did not return or call to reschedule. I called a few days later, only to be told that the contractor had marked the camera installation as completed. Best Buy scheduled installers 5 additional times. No one ever showed up! I was only called one of those 5 times to cancel the appointment. That call was made approximately 15 minutes before their scheduled arrival time. The reason given was rain in the area. They were in Jacksonville, FL and I’m in Saint Augustine, FL,( 45 minutes away). It did not rain nor was rain in the forecast for my area. No call was made for the cancellation of other 4 scheduled installation dates, they just didn’t show up. I could go on and on. I called at least a dozen times and now I’m having a hard time getting a refund from them. It’s in the hands of my credit card company now.

Poor communication from in store contact and geek squad until finally installed.

They promise to do an install after looking at the location. Group that came out to install said that they couldn't drill through the particular wall. Just told another group would be coming out then I was ghosted for about 3 months until I went into store and had them return the install.

Well the guys were somewhat knowledgeable about the product but no equipped. Didn’t have a tall ladder thank goodness we had one for them to use

Wonderful, kind and patient professional that came to install my home security. After 3 failed attempts for installation at Best Buy in Oxford Valley area of PA, thankful I found Best Buy in Princeton, NJ that was very helpful and had someone quickly come to install. I'm very happy with my cameras!

The Geek Squad installed my new security cameras around the outside of my house. They did a great job of working with me to align the cameras to my satisfaction. Kenny set up my DVR and answered all of my questions.

The service man was prompt as promised but I felt like I would do a better job than what he proposed to do. Service declined

Geek squad came by and told me that they would be able to install the cameras as requested. On the installation day, the third party vendors arrive and tell me that it cannot be installed unless I was ok with getting an extensive sheet rock work done.

The agent came to installed our new home security cameras. It was a lot work, he was patient and at the end he took his time to explain how the System works.

These men are very knowledgeable. Had our cameras installed and made sure we knew how to operate the device. Highly recommend

This security system is the best.. and the agent installed it just the way I want it