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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 680 reviews

Rating Filter

64%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 680 reviews
  • Rated 5 out of 5 stars

    Great Teamwork

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team if two that came by where very quick to get things moving along and get me informed of the function and processes of the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Swann security system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christopher and his teammate did a great job out Swann camera install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lorex

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the cameras and the DVR system however my condo was not compatible with this system and had to return. Would purchase again when buying a house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that came to install was very professional. He even went above and beyond to install the cameras. I definitely would recommend this service.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally dissatisfied with Geek Squad installation. I have never had worse service in my entire life. These incompetent people have given me the run around and did an installation of my equipment that looks like someone in kindergarten could have installed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Showed up at house, and then said they wouldn’t do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someone came out to house to look at see what needed done. When the installers showed up they said no go too much work. I decided to do the work myself, and did it in about two hours. Last time I will ever cal Best Buy’s to install anything in my house. They event charged my credit card in advance, then had to call to get my credit!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nightmare process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up bringing my cameras back because your installation team is a joke

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good purchase this product exceeded my expectations!! I would recommend this to each of my friends and family members! Great job Best Buy team!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed my cams were great! They helped me understand how the cams worked and the different functions I could use to program each cam. They were awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, very helpful, quick, would recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad experience- Security cameras Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wired security cameras still NOT working properly. one of the cameras goes off line at night. another camera keep flickering. I have called several times to have the issues fixed, but still nothing happened. I called the 3rd party provider, he did not return my calls. I text him still nothing. I contacted GeekSquad, still waiting.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was very knowledgeable and did a fantastic job on installing the camera's we are very happy with the work he did

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my Ring Floodlight quickly and

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was on time and professional. They placed the Ring Floodlight Pro exactly where I wanted it and got it working quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB ran a good sale on this system. It works well and gets a good picture. The software requires time to learn but after you use it a few times on your portable device to check in it becomes much easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents, Frank and Hector, are very professional, courteous, punctual, and knowledgeable. They show concern for getting the service call completed

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NO SHOW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never told Geek Squad hired a third party for installation. That was bad enough, however, they never showed up for appointment to install.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share with us. In a variety of areas we may hire qualified installation or delivery partners to help us meet our business needs. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778. They’d be best positioned to partner with our third-party teams to assist you moving forward.

  • Rated 5 out of 5 stars

    POE security camera install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install company was on time and handled everything! Showed us how to set it up and use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very helpful and were available after installation to answer any questions or address any concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install and trustworthy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon and Jimmy did a very nice job installing the security system and TV. They desired to do a great installation on both and helped me understand the system enough to get started using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not a bad system..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than I expected.. I'm so glad that I returned the Arlo pro 2 system... They are still sending me emails to update the software.I returned it almost a month ago.. it's like a bad marriage ?? Smh

    I would recommend this to a friend