Customer Ratings & Reviews
- Model:
- WYZECP2
- SKU:
- 6475149
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the Pan v2 Indoor Wired 1080p HD Security Camera's clear picture quality, ease of use, and reasonable price. Many appreciate the camera's pan and tilt functionality, along with its night vision capabilities. Positive feedback also highlights the wide field of view and the ability to set up motion detection alerts. However, some users have reported concerns about the camera's long-term reliability.
This summary was generated by AI based on customer reviews.
Grade F
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good it stop working after 1 day. I try contact someone from the company that failed. No one contact me back.
No, I would not recommend this to a friendDoes not work with 5G
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with 5G so I could not use it and I was unable to return it. Waste of money
No, I would not recommend this to a friendBrand response from Wyze Labs
Posted .Hello there, thank you for your interest in Wyze Cam. Please note that Wyze Camera needs a 2.4GHz network when setting up as our products do not currently communicate with 5GHz networks. It might connect to a hotspot but we don't recommend it for a stable connection. We would recommend taking a look at these articles for further information:
https://support.wyze.com/hc/en-us/articles/4406722079003
For your other concerns, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) for more detailed answers. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Thank you and have a great day!
Quirt working after 1 1/2 months.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just rated this product as fair. I purchased two, one works as it should, the other quit working a month and a half after I purchased it from BB. Returning it to the manf is a pain and not easy to do. I'm sorry BB doesn't stand behind their products the way they used to. My next purchase will be online, and not through BB.
No, I would not recommend this to a friendBrand response from Wyze Labs
Posted .Thank you for giving us a chance, we are sorry to hear Wyze Cam Pan v2 was giving you so much trouble. If you choose to try our products again in the future and experience any issues please reach out to our Wizards team (https://support.wyze.com/) so we may help diagnose the issue you are experiencing. Thank you for your feedback and have a great day!
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered new item on line and pickup in store. Unfortunately, when I open the item recently, It is dirty inside. Can I return it?
No, I would not recommend this to a friendBrand response from Wyze Labs
Posted .Hi there, thank you for your feedback. If you have any questions, or concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Works good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good, tracks well. Price good. Feels alittle cheap but it works
I would recommend this to a friendNot impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, I expected this to be outdoor comparable. Spend the extra and buy a better brand.
No, I would not recommend this to a friendEhh. Good customer service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps breaking on its own. Been replaced twice. But at least the customer service is great and sends a new one right away. I love their other cameras and locks but this one seems delicate
No, I would not recommend this to a friendBrand response from Wyze Labs
Posted .Hello and thank you for your review on this matter. We are always looking for ways to improve our products for our user’s daily use. We appreciate your feedback regarding the device. If you have further queries or concerns please don't hesitate in reaching out to us again at (https://support.wyze.com/) so we may further assist you. Thank you and have a great day!
Wouldn’t connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried multiple times to get this camera to connect to my internet but after 2 hours I gave up. I’m unable to comment on its video or picture quality due to this. I returned it and purchased another name brand camera which connected immediately to my internet. I cannot recommend this camera.
No, I would not recommend this to a friendBrand response from Wyze Labs
Posted .Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Waste of Money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After the 14 day period to return was over, it stopped working. I rebooted the router per the instructions and it will turn on briefly and then turn off. This is useless if I'm away from home. The Wyze customer service is not helpful. So I'm stuck with a $60 useless brick.
No, I would not recommend this to a friendBrand response from Wyze Labs
Posted .Hi there, we are very sorry to hear that you are having complications with your Wyze Cam Pan v2 and about your experience with our team. We would like to look into this further. If you are up for it, could you please send us a message with your support ticket number so we may take a look and further assist you? Thank you.
Cheaply made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a few weeks. Called CS and couldn’t help me. Told me I had to go to where I bought it so I could return it or exchange it. Not to mention I was on hold for over an 1 hour to be told that
No, I would not recommend this to a friendBrand response from Wyze Labs
Posted .Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
- Pros mentioned:Price
Good camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best camera ive had for the price. Great for when we are away.
I would recommend this to a friend - Pros mentioned:Ease of use
best little Gizmo - security camera for the $
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just buy it. It is easy to use as well as easy to setUp and easy to record and easy to operate. Shall I say more?.......It is a tech device which uses your cell phone app and records images and videos without having to purchase a monthly service. Well, it's like this.....JUST buy it!
I would recommend this to a friend - Pros mentioned:Camera quality
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of the camera is excellent. Love the pan/tilt/zoom feature. Easy to set up. Dont hesitate…..buy this now!!!
I would recommend this to a friend Wize camera.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation and it works great daytime or nighttime.
I would recommend this to a friendNot as descriped
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The night vision is awful Can"t see anything just a white cloud The item was brought for the night vision
No, I would not recommend this to a friendBrand response from Wyze Labs
Posted .Hi there, we are very sorry to hear the Night Vision is running into some trouble! Please ensure that Night Vision is enabled within the camera’s settings. We would recommend taking a look at this article for more information:
https://support.wyze.com/hc/en-us/articles/4407134652059
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day