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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 4.8 out of 5 stars with 1146 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention the excellent game selection, including the bundled Star Wars title, and the console's affordable price as major pros. Positive feedback also highlights the ease of use and setup process, along with the console's performance and storage capacity. A few customers noted that only one controller is included and some experienced issues with controller connectivity or backwards compatibility with older games. Some users also mentioned occasional overheating concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,146 reviews
  • Rated 3 out of 5 stars

    Kids like it ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids like it ok. I'm saying ok because they will like to be able to play more games in split screen with their fiends sitting next to them, not just online. This is what my kids said : "after a good game it fun to hangout, eat pizza and comment about the game in the same room."

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're delighted that your children are enjoying their new Xbox One S! If they're looking for more local multiplayer games to enjoy playing together on the couch, our Xbox Ambassador Team may be able to help here: https://blog-ambassadors.xbox.com/our-favorite-local-multiplayer-games/

      For split-screen gaming, we're also partial to games such as the LEGO series and Diablo III.

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Great gaming system for everyone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox One is great for many things - games, netfilx, etc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great game system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for my son and he enjoys playing it very much.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, plays well. Kids enjoy the games and many choices

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am satisfied with my purchase. I got it at a great price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good bundle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    id say wait for a sale since it typically goes on sale

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replaced old Xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is very happy with his new gift, works as expected

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wireless controller battery expired too quickly

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad that you're enjoying your new Xbox One S bundle for the most part. If it seems like you're going through batteries quickly, we recommend investing in a rechargeable battery pack designed for Xbox One, such as Xbox One Play & Charge Kit. It offers up to 30 hours of battery life on a single charge.

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Everything cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s cool it takes a lot of time away clear my head

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok good experience should have been young again

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Kids love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good Quality product Good games Even wife plays

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kids loved it was Christmas gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it was great Christmas gift for all the kids

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Console, Game has issues with this setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The game that came with this console has issues running on the console, its not the consoles fault the game is poorly optimized for consoles. the game is great, but i ended up having to get it on PC to play it in a format that didnt feel sluggish.

    No, I would not recommend this to a friend
  • Pros mentioned:
    4k

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sold my 4-yr old XB1 to buy this model, in order to have a 4K version. It's great when it works. However, recently I have noticed significant freezing, lag time, trouble loading discs, and even random shutdowns. Bear in mind, I play this maybe 1-2 times a week, for an hour or two. I would try to deal with Microsoft service, but I had an issue years ago with my original Xbox that crashed less than a year after purchasing, and had nothing but headaches. My next gaming system will likely be a PlayStation. MS does not care about the customer.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that there are some issues with your new Xbox One S console. We understand that you may have had difficulty with Microsoft service in the past, but we hope you'll give it another try. Every new Xbox console comes with a one-year limited manufacturer's warranty so we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Its ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like my 360 just as well...problem with this x box is that if you dont have wi-fi you cant play it ....I had to have a neighbor bring his phone over cause it was on the internet to get my x box hooked up .....THAT SUCKS

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    In stock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing set this purchase above average other than I had to search out someone to help me find one as it was listed on the website but not on the self? XBOX was perfect but Best Buy sales people another story.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Unable to use the code

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opted for a email receipt and was told that the receipt would have the code for the Star Wats game that was included in the bundle. I have the email receipt but there is no redemption code for the game.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Michael,

      We're sorry for any confusion regarding the digital code for Star Wars Jedi: Fallen Order that comes with this bundle. The digital code should be printed on a card packed inside the box. We recommend rechecking the packaging to make sure that it wasn't missed.

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Overheating

    Rated 2 out of 5 stars

    Not a great system

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very happy that it keeps overheating bc it turns on and then off It was ventilated properly and everything

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    TV stand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got the box and opened it. The glass of one panel was shattered and I had to box it back up and get it ready for UPS pickup for return. When I called for the return, the person who entered the information, entered it several times so I had Ups coming out several times to pick up the package that was picked up already. Then I was to get the new stand before the tv came to be set up and that did not happen. So I cancelled my order of the replacement stand and tv. To much of a hassle.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    just ok

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fun good product. However the remote leaves a lot to be desired! It broke at 91 days and neither best buy or the manufacturer would stand behind it.

    I would recommend this to a friend