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Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.8 out of 5 stars with 4615 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers find value in the Xbox One X's superior graphics, 4K gaming capabilities, and enhanced performance, leading to an overall improved gaming experience. Many appreciate the smaller size and faster load times, but some users note the higher price point and limited storage as potential drawbacks. While some experienced issues with occasional lag or heat generation, the majority found the picture quality and ease of use to be excellent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 4,615 reviews
  • Rated 5 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded in my S for the X, notice games load faster, but is it worth it? Maybe in the long run as new systems appear you will get better return for trade in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The epitome of gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing is better than high resolution gaming WITH the framerate rarely or never dropping. There's a reason this is the world's most powerful console.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for agreeing that Xbox One X is the world's most powerful console! We're glad that you've had the opportunity to experience how great everything looks on the system while still maintaining steady framerates. Hope you continue to get a lot of fun out of it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son received this for his birthday. We set it up in less than five minutes Some of the best clarity I’ve seen in a play console. Highly recommended

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for recommending Xbox One X! We're glad to hear that your setup experience was so fast and easy, and that you're impressed with how everything looks on it as well. We hope you and your son have a lot of fun with it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Didn’t turn on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t turn on but then it did know I don’t know if should return it to the store

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Sorry to hear that your new Xbox One X isn't turning on. You definitely might want to take it back to the store to get a replacement, but first be sure to check out our troubleshooter for these types of issue: https://support.xbox.com/en-US/xbox-one/console/console-wont-power-on

      Regards,
      Chris Microsoft

  • Rated 5 out of 5 stars

    Microsoft - Xbox One X 1TB Console with 4K Ultra B

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the Microsoft - Xbox One X 1TB Console with 4K Ultra Blu-ray - Black as an early Christmas gift of which we have been playing. Love it!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Michele,

      We're overjoyed to hear that you're enjoying your early gift! If you're wondering what games to play next, here's a list of great Xbox games that have been enhanced to take advantage of its extra power: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    husband spends hours on it! He loves the traffics.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft delivers on their promises. Some quality issues, but overall good console

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift for the hubby!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this game console for my husband's christmas present. No complaints whats so ever. He really liked it, just completed his xbox console collection!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Erika,

      What a great gift for your husband! We're glad that he's happy with it, and hope he enjoys its more powerful processor and faster load times. In case he's wondering what to play next, here's a list of games that have been enhanced just for Xbox One X: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Worth Every Penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are debating on purchasing an xbox one x, stop debating and get one. This thing is better in every way than the xbox one. I highly recommend it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for recommending Xbox One X! We're glad that you're enjoying your new console, and we hope you get a lot of use out of it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    excellent product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fiance bought this Xbox in January of 2018 and still uses it almost everyday. He loves it. Great system with great quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is in a league of its own. This console is definitely a winner. If you enjoy high resolution gaming this is the console for you. It is mind blowing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new Xbox because my old Xbox one was acting up and I’m so glad I got the X. It’s a great console.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You get what you pay for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning the previous models this is definitely an upgrade, it would go better with a 4k display but a base 1080p monitor or tv is sufficient.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Congratulations on upgrading to Xbox One X and seeing the difference that a more powerful processor gives you! And you're right, the optimum experience is with a 4K display, but you'll see a big difference in visuals, frame rates, and load speeds without one. Hope you have a lot of fun with it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome gaming experience with this. One of the best game system's made for it's time. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the original Xbox one and I waited to upgrade to the next generation. I think it is worth it from the original version if you have a 4K HDR tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best cknsolw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best best best game console. I don’t see why people by PlayStation. Why waste your money?! Go and grab this one right here! You can’t go wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox Is Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded version of Xbox one If you have 4k TV this is way to go If your TV is not 4k go with Xbox One or S, as you will not see differences

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent system!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for two years now. No hiccups! I've had a blast with this thing. With blu Ray's and games. Well worth the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek Xbox console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New design is sleek and does not overheat. Great for gamers who play nonstop. Glad Xbox finally fixed the red ring of death issue on earlier models.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best gaming console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a xbox fan, had the OG xbox, then moved to the 360 and then this xbox one. Can't wait for the new series X.

    I would recommend this to a friend