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Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.8 out of 5 stars with 4615 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers find value in the Xbox One X's superior graphics, 4K gaming capabilities, and enhanced performance, leading to an overall improved gaming experience. Many appreciate the smaller size and faster load times, but some users note the higher price point and limited storage as potential drawbacks. While some experienced issues with occasional lag or heat generation, the majority found the picture quality and ease of use to be excellent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 218 Showing 4,341-4,360 of 4,615 reviews
  • Rated 4 out of 5 stars

    Powerful system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s no denying it’s powerful. However, the lack of good 1st party games and a mediocre uhd player make it not worth the $500 price tag for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but not $500 good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my xbox, but my gosh the operating system does not deliver on performance. Constant freezing up and reboots. Get it together microsoft...

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad that you're enjoying your Xbox One X for the most part, but sorry that you're experiencing issues with freezes and reboots. One of the most common causes for random freezes is overheating, so we recommend that you make sure your Xbox One X is located in a well-ventilated spot and that its vents are unobstructed. For more information on how to make sure your Xbox One X is well-ventilated, go here: https://support.xbox.com/en-US/xbox-one/console/ventilation

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Xbox 1

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok fair price for the time I got it still works but I switched to pc so this is just sitting around in a box

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buyer beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft is giving away PUBG for new owners of the Xbox. Unless you throw a stink Best Buy refuses to honor this deal! In store or phone support.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Gaming System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Xbox but it takes forever to load games when they need to be updated. I believe this is a problem for most gamers though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ultimate machine on hold

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine truely is a great work horse my only problem is the lack of strong exclusive games that truely push the systems power limits

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is very good. I prefer it over other consoles however, I hate that I cant play my DVDs if I dont update the console.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not as many games as PS4, but good 4K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The xbox is really only good for its 4k hdr capabilities if you have a 4k hdr tv. otherwise, i would go with the ps4 pro instead.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this system, but wish more baseball games were available for the system. I like the Microsoft store better than the PS store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great gaming capability but having a HW problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great power and gaming capability but almost immediate we have been having a problem with a charging port. This is disappointing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty good works and runs games beautifully but in terms of the 4K gaming there’s no difference from one s in terms of looks.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad to hear you're enjoying your new Xbox One X! If you haven't seen much of a difference in visual quality of your games, we recommend checking out some Xbox games that have been enhanced specifically for Xbox One X. For a full list of enhanced games, go here: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Xbox X is okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox X is a nice purchase but maybe not worth 500$. Best buy was nice enough to gift a 50$ gift card with the purchase of this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only bought this one to replace a stole Xbox one but it has some nice updates. Not for the price but my insurance off set the cost.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I love that it has great resolution. My games and movies look great. I would recommend this for everyone to have.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing console...been good..no issues whatsoever...By far: Forza Motorsports is the best game

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently got this game system the first one I purchased had a factory defect and I had to return it but the new one is working well.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace Xbox and purchased this. Kind of expensive. Glad games are interchangeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fun system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun system, I enjoy the game selection for Xbox. Sometimes though this system will crash unexpectedly at the worse times in a game

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, had it for awhile and still works good!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it awhile back and with Xboxes I was a little skeptical on how long it would last, but so far so good!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh...save your money for next gen

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was okay when it started. Over the course of one year: the HDMI port went out and the power source would not hold. I managed to fix it myself 3 times after UBreakIFix couldn’t fix it and after the third time, I said I’m not interested anymore and went back to my PS4. Maybe your experience will be better, but mine sure wasn’t that great.

    No, I would not recommend this to a friend