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Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.8 out of 5 stars with 4615 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers find value in the Xbox One X's superior graphics, 4K gaming capabilities, and enhanced performance, leading to an overall improved gaming experience. Many appreciate the smaller size and faster load times, but some users note the higher price point and limited storage as potential drawbacks. While some experienced issues with occasional lag or heat generation, the majority found the picture quality and ease of use to be excellent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 221 Showing 4,401-4,420 of 4,615 reviews
  • Rated 4 out of 5 stars

    Fun playing on line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great. Best buy could have helped me more but I believe I m,made a sound decision.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A great machine, a little glitchy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome 4K gaming. Microsoft in usual form has some glitchy software in the os though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system, upgraded from a Xbox one with many visual improvements. Very fast

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Expensive but fun

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely recommend great system will wait for next one

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    WOW

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing. I love the daily updates since it's release of more enhanced games. I just purchased a 4TB HDD to supplement this beast of a machine. 4K Games (not all but more than the competing console), 4K Blu-Ray player (not included in the competing console), that amazing controller all in a smaller package then the Xbox One S. WOW. ALL games will run better then they did on the Xbox one S and any Xbox before it. Most upcoming games will also take advantage of all that RAM(12GB) and 6 Teraflops of GPU juice. You won't be disappointed when the dash board runs smooth as butter and your games all look gorgeous. Enjoy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Underwhelmed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Xbox 1x, had major issues transferring data to new console, to best buys credit, after Microsoft finally decided it was a hardware failure, best buy replaced it on the spot, well, not actually on the spot, I had to drive to another location to pick 1 up. But after that, the process was seamless, and easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but a little bit expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you could find a deal online or instore, that would make it a must- have.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace the older Xbox. Gaming consoles are bad as Cell phones.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Awesome Upgraded Console

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my reservations about getting the xbox one x as I mainly game on the PS4 Pro. However, i have some friends at work that game on the xbox, so I decided to splurge. Firstly, the 4k graphics are amazing and the load times are great as well. I have played COD WW2 and PUBG on the console. I have to admit that I like playing COD WW2 on the XBOX One X more than the PS4 Pro. PUBG is fun, but needs a lot of bugs worked out. I hardly ever write reviews and I have to admit that Microsoft knocked out of the park with this console. I am not a Playstation or Microsoft fanboy. I enjoy playing games on both. The PS4 Pro is also a great console, but for sheer power, I give it to the Xbox One X .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The Monster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not that fast at loading. The time it takes to load is abismal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tons of long updates upon first logon. Not as fast as I woul have liked.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad that it seems you're mostly satisfied with your new Xbox One X. One benefit of updates during setup is improved operation and updated features; once you're set up, most updates will happen in the background and won't affect normal operation. In addition, there are hundreds of Xbox One and Xbox 360 games that have been enhanced to take advantage of the powerful processor, 4K capabilities, and faster load times of Xbox One X. If you'd like to see which games have been enhanced, go here: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Good console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Xbox 1x is awesome. Blazing fast with a great picture for 4K. Mmmmmm

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs more storage space for the price. Need to come out with new games.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t Upgrade to the S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4K is barely noticeable. I have a 4K 55” Samsung TV and Barry notice any change between the Xbox One X and S models. Since not all games offer 4K, the S console is practically useless. Would hold off if purchasing as an upgrade, wait for sub $300 price and/or for all games to become 4K quality.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console. Fun to play on my free time if I get free time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the fiancé. I’m not a gamer but he seems happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a 4K Blu-ray player/game system then this is it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still learning what it can do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots to learn but it pretty good I’ll get there movies are great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Preferred the S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my taste and for all the extra money I’m paying for the X, I did not see much of a difference from the X and the S model. Additionally the console has froze every now and then. PS4 PRO is a better buy in my opinion. I should have save a couple hundred bucks and bought the S model.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that your new Xbox One X hasn't quite lived up to expectations. To fully see the difference in games, we recommend trying a Xbox game that has been enhanced to take advantage of its greater power and capabilities. Go here to see a full list of enhanced games: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      In addition, sudden freezes can occur due to overheating. We recommend placing your Xbox One X in a well-ventilated area and making sure that its vents are unobstructed. For tips on how to keep your Xbox One ventilated, go here: https://support.xbox.com/en-US/xbox-one/console/ventilation

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Xbox! This system is awsome love it! Would definitely recommend!

    I would recommend this to a friend